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Lincoln Murphy
980 followers -
Customer Success-driven Growth
Customer Success-driven Growth

980 followers
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Lincoln's posts

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The Cost of Bad Fit Customers: The $1.2M Churn and Burn to Learn Mistake #CustomerSuccess  

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A key element of Customer Success Management are playbooks - or groups of workflows, processes, and interventions - that ensure the customer's success. #CustomerSuccess

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[Just Posted!] Customer Success Management should be treated like any other part of the business, complete with goals, actionable metrics, and smart prioritization models. #CustomerSuccess

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[Just Posted[ Find out the percentage of CSM comp that should be variable and what individual vs. org-level performance should have on the variable piece of compensation. #CustomerSuccess  

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[Just Posted!] When planning and budgeting your Customer Success organization, you'll need to know how to Determine Customer Success Practitioner Coverage Ratios. #CustomerSuccess  

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[Just Posted!] As your customers succeed and evolve, their relationship with you should evolve and grow as well. That is Customer Success-driven Growth. #CustomerSuccess  

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[Just Posted] You can't use upsells to offset churn because churn is caused by the very thing that prevents upsells from happening. Here's why... #CustomerSuccess   #Sales  

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[Just Posted!] Customer Success and Customer Success Management are well documented. But in case you still aren't clear, here are 9 things those things aren't. #CustomerSuccess

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[Just Posted] What's the difference between Customer Success and Customer Success Management? How does the latter lead to Customer Success-driven Growth? Answers within. #CustomerSuccess  

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[Just Posted] Customer Success Management is something a lot of people talk about, but few really know what all goes into it. Now you know. #CustomerSuccess  
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