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Linchi Kwok
Works at California State Polytechnic University, Pomona
Attended Syracuse University
Lives in Pomona, CA
180 followers|1,393,280 views
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Linchi Kwok

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What managers can do to turn an online consumer review into a "helpful" one?
There is plenty of empirical evidence to support the positive relationship between online review ratings and a business's bottom line.  Not all online reviews carry the same effect, however. Those reviews that are exposed to more internet users will have a ...
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Linchi Kwok

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Instagram Is Becoming a Popular Medium for Marketers (by Dayana Abundis)
As a college student, my financial situation does not allow me to stay at a midscale hotel for my personal vacations, needless to mention the luxury hotels.  Every time when I need to book a hotel room, I tend to go for the cheapest option of all with a con...
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Public Relations and Social Media (by Marlon Wong Granados)
“ Every business interacts with a variety of publics: consumers, the general public, the financial community, the organizations’ employees, government, the media, suppliers, and many others. Public relations is the process by which the relationships with ea...
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Linchi Kwok

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False Advertisement in the Recruitment of International Students (by Debbie Boedijono)
Studying overseas has become more common these days as
opposed to years ago. Not only can international students learn how to
communicate with the languages used in the destination country, but they also gain
experience living independently without parents ...
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Linchi Kwok

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6 Travel Trends for the Summer of 2016
Entering the summer, we need to pay attention to the following travel trends: Travelers continue to take more short road trips. International destinations become more popular. The demand for long-haul flights remains strong.  More travelers will visit natio...
Travel, Trends, Blog, Summer, 2016, Sustainability, Roadtrips, Parks, Hotels, OTAs, Airlines
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HR Survey 2016
  Do you work in a  ‪#‎ hotel‬  or a  ‪#‎ restaurant‬  and interact with customers everyday at work? You are invited to participate in a study about  ‪#‎ consumer‬   mistreatment. 15 lucky participants will be rewarded for 1  ‪#‎ TargetGiftCard‬  of $100. C...
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Restaurants and hotels are finding ways to boost sales
I raised several questions in the my recent discussion on  +MultiBriefs :  Is the restaurant industry in recession? If so, how can we deal with it ? The restaurants are now facing many challenges, including rising food costs and labor costs, as well as the ...
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Linchi Kwok

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Public Relations and Social Media (by Marlon Wong Granados)
“ Every business interacts with a variety of publics: consumers, the general public, the financial community, the organizations’ employees, government, the media, suppliers, and many others. Public relations is the process by which the relationships with ea...
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Linchi Kwok

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The Elusiveness of Modern Brand Loyalty (by Rachel Watts)
In today's hospitality industry, companies are doing more and more to attract new customers. Money is poured into increased services, adaptations with changing technologies, corporate social responsibility programs, and intensive advertising strategies. So ...
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When is the ever so common “The customer is always right” phrase gone too far?
Ever been a customer somewhere and have a complaint? Probably so, and in that event you probably thought to yourself that you had every right to complain and after all, the customer is always right, right? Well, there will be times when issues will arise ...
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Airbnb and the Traditional Lodging Industry
Currently,  Airbnb  has more than 2 million listings in 34,000 cities in 190 countries, among which 1,400 are castles. More than 60 million travelers have stayed in an Airbnb before. The company is now valued at $25.5 billion,  as suggested by The Wall Stre...
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Businesses and Consumers Are Responding to California Drought (by Janae Mata)
Living in California in this day and age, we all know that California is in a huge drought. California features many attractions, such as water parks and many nice unique restaurants that rely heavily on water usage.  However, they do not want to shut down ...
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Story
Tagline
Assistant Professor @CalPolyPomona
Introduction
Assistant Professor August 2009 to present
Graduate Part-time Instructor 2 years
Teaching Assistant 5 years
Managerial and Consulting Experience in the Lodging Industry 2 years
Other Experience in the Hospitality Industry (Foodservice, Hotels, and Event Management) 5 years.

Blog about Hospitality News & Trends: http://linchikwok.blogspot.com/
 

Specialities:

Social Media & Its Business Implications
Organizational Behavior
Recruitment and Employee Selection
Service Operations
Education
  • Syracuse University
    Management, 2010 - 2013
  • Texas Tech University
    Hospitality Administration, 2006 - 2009
  • Texas Tech University
    Restaurant, Hotel, and Institutional Management, 2001 - 2003
  • Guangdong University of Business Studies
    Tourism Administration, 1995 - 1999
  • Guangdong Guangya Middle School
    1989 - 1995
Basic Information
Gender
Male
Looking for
Networking
Other names
Lingzhi Guo
Work
Occupation
Assistant Professor
Employment
  • California State Polytechnic University, Pomona
    Assistant Professor, 2013 - present
  • Syracuse University
    Assistant Professor, 2009 - 2013
  • Texas Tech University
    Graduate Part Time Instructor/TA, 2006 - 2009
  • Marriott
  • Rochester Institute of Technology
    Adjunct Professor, 2012 - 2013
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Pomona, CA
Previously
Syracuse, NY - Canton, China - Lubbock, TX - Houston, TX - Canton, China
Contact Information
Work
Phone
909-869-4523
Email
Address
3401 W Temple Ave Pomona CA 91768 USA
Linchi Kwok's +1's are the things they like, agree with, or want to recommend.
散播愛與關懷的舞蹈實踐家--王廷琳
flourish2.blogspot.com

「在我心中,Andy就像個天使,也像個心理治療師。每次和他說完話總有種被療癒的感覺,他就是這樣不可思議的人。其實不只是和他的相處,看他的舞蹈,就像是整顆心都被包圍著一樣。」 ——by 8213團長孫棁泰 於香港演藝學院主修芭蕾舞,至紐約研習現代舞。 畢業後致力發展現代舞及推廣舞蹈

アーティストがシェアーできることVol. 4 ~パーキンソン病とダンス~ | スピリチュアル情報のトリニティ:女性向けスピリチュアルニュース、コ...
www.el-aura.com

こんにちは。ダンスアーティスト、ナテイャサイズインストラクターの宮本です。 今日は、パーキンソン病と共に生きる人たちとダンスのことをお話したいと思います。 ”Why Dance for PD”(「パーキンソン病になぜダンスを?」)のビデオを見た後、なんだかこちらまで心と体がほぐさ

Linchi Kwok - A Hospitality Professional: IHMRS and BDNY 2014
linchikwok.blogspot.com

IHMRS, BDNY, Collins College, Hospitality, Cal Poly Pomona, Hotel, Restaurant, Trends

Linchi Kwok - A Hospitality Professional: Do You Want a Virtual Vacation...
linchikwok.blogspot.com

Marriott, hotel, teleporter, #GetTeleporter, tourism, travel, virtual world

Linchi Kwok - A Hospitality Professional: Aloft Hotels Introduce Robotic...
linchikwok.blogspot.com

Aloft Hotels, Robotic Butler, Botler, Customer Service, Starwood, marketing

A Perfect Match
collinsexpansion.blogspot.com

Alumna Nung Rigor ’00 has given her time and talent to the college and Collins Hospitality Society for numerous years in the form of organiz

Linchi Kwok - A Hospitality Professional: Brand Loyalty Programs: Let th...
linchikwok.blogspot.com

Customer Service, Customer Loyalty, Social Media, Hospitality Management, Cal Poly Pomona

Linchi Kwok - A Hospitality Professional: Learning while Tweeting: Why Not?
linchikwok.blogspot.com

Social Media, Teaching Pedagogy, Twitter, Student, Technology, Smartphone, Tablet

An 8-Hour MBA? Yes, It Exists
www.inc.com

Okay, so it's not a real MBA, but the 8-Hour MBA is a workshop that teaches MBA-worthy skills. You might want to pay attention.

Hi-Tech Hotels
www.hotel.info

The Future Is Now for These Tech Friendly Hotels and Their Guests Heat sensor tracking systems, responsive lighting, and in room video surve

Digital peepholes? In-room computers? Hotels on the cutting edge
www.latimes.com

Which hotels are the most high-tech? Online travel site Hotel.info ranks the trendsetters.

3 Ways to Spot a Liar
www.inc.com

A new study out of Harvard offers advice on spotting a liar and they're not what you see in the movies.

8 Things Productive People Do During the Workday
www.linkedin.com

Forget about your job title or profession – everyone is looking for ways to be more productive at work. It’s time to set down your gallon-si

6 Myths About Social Media Marketing
www.inc.com

Here's why your company's Twitter, Facebook, LinkedIn, YouTube, and other social media campaigns aren't performing as well as they could be.

Why You Shouldn't Trust Hootsuite's Auto-Scheduler
www.inc.com

Marketers can't trust predictive algorithms unless they understand exactly how they are built.

Don’t Just Say It, Display It: Visually Enhance Your Professional Story ...
blog.linkedin.com

There are hundreds of ways for us to express ourselves in our daily lives. From the clothes we wear to the words we choose to use, the pictu

Social Media News and Web Tips – Mashable – The Social Media Guide
mashable.com

Social Media news blog covering cool new websites and social networks: Facebook, Google, Twitter, MySpace and YouTube. The latest web techno

Was just fine, definitely not as good as what the other rating says. But not a bad one either.
Public - a year ago
reviewed a year ago
It was a small and clean place for Thai food. The service was very good (for 5 star). Both waiters greeted me promptly and gave the attention when I needed. I ordered a stir fried dish (beef and green bean in Thai curry sauce). The beef tasted a little bit dry, but overall, the dish taste good (3 star). The steam rice does not taste like Thai rice, but it is not a big deal. The wonton in the wonton soup was better than I expected from a typical Asian restaurant in the U.S. (but of course, not as good as the ones in China). Overall, I had good experience eating in this restaurant.
• • •
Public - a year ago
reviewed a year ago
The decor and the way of ordering (or service) seem somewhat very strange with me. Food was just fine. Price was OK if with discount or Groupon. Won't label it with anything "value" --- the restaurant offers a variety of daily discount in the restaurant or on the internet. Yet, one can easily find many other restaurants that offer better value (not necessarily mean cheaper) in Downtown Brea.
Public - a year ago
reviewed a year ago
I went to do a smog check in a Thursday morning. The service is completed quickly. Staff was nice. The online coupon was honored. No complaints. I won't say it is a very clean and neat place with nice furniture, but it is acceptable. Most of all, if a maintenance shop looks nice or not doesn't matter to me as long as they do the job in an efficient way.
Public - a year ago
reviewed a year ago
20 reviews
Map
Map
Map
Great place for beer and fresh oysters. I like their oysters. The seafood pasta was just OK. The service was good. It was a little bit pricy, but a good place for a nice dinner.
Public - a year ago
reviewed a year ago
It was a nice place for mediterranean food. Friendly staff. The food tasted good. I've found very good value for the money I spent in this mid-priced range restaurant even without any discounts.
Public - a year ago
reviewed a year ago
Good selection of healthy and natural products with very affordable price.
Public - a year ago
reviewed a year ago