Absolutely the worst body shop experience I have ever had. After a minor accident the insurance company recommended this Lexus of Pembroke Pines as a repair facility. The repairs were to replace the rear bumper, fix a tail light, paint and fix minor dent , a wheel repair and a 4 wheel alignment. Eight days after dropping my vehicle off, I get an email from the rep saying all repairs have been completed, and a "Master Tech" was verifying that all repairs have been completed and was ready for me to pick up. Upon arrival at the dealership to pick up my vehicle, it had been parked in a spot that was impossible to see the work that had been done, and they were very busy and rushed me off after completing the paperwork. when I got home and inspected the work done, to my disbelief, the rear bumper had only been marginally fixed in an attempt to disguise that it had not been replaced as per the work estimate, nor had the tail light even been attempted to be repaired. I immediately called the rep and was told to return the next day, which was very inconvenient. The next day when I arrived back I asked to speak to the manager, Freddy, was his name and after explaining the situation, he looked at me in disbelief, but he inspected it himself and could clearly see the work had not been done, and he became very unfriendly and disappeared, leaving his rep with me apologizing. The rep disappeared briefly then returned saying that the bumper ordered for my vehicle had been located in the shop, big surprise there, and it would be installed immediately in only 15 minutes. I told the rep that I was already late for work, and had returned the rental car from them already and couldn't wait more than the fifteen minutes. Well, apparently fifteen minutes in this dealership means a minimum of on hour, which I was forced to sit and wait for the repair that their "Master Tech" said was already done. They didn't have the decency to offer a courtesy ride to my job or anything resembling what one would expect from a dealership that touts customer commitment ect. ect. When I dropped my vehicle off with the estimate from the insurance company I even supplied them with a supplement form from the insurance company, as I didn't feel the tail light could be repaired and that was in order to replace the tail light if necessary, which I instructed the rep that was the purpose for that form. When I picked up my truck the first time, they had a supplemental check from the insurance company for me to sign over to them, which I had thought was for the tail light replacement, however now, I have no idea what the additional amount was for, and that manager Freddy, just said it was for something else but it wouldn't say what that something else was. Now I'm even later, getting to my job because now the rep has to hunt down the Insurance rep and get an additional supplemental form to replace the tail light that should have been done in the first place. My advice to Anyone considering using Lexus of Pembroke Pine's body shop, is make sure they show you the replacement parts, and closely inspect the repairs done, as in my opinion, they are not someone that I will ever trust with any of my vehicles or better yet find a reputable body shop elsewhere. One last thing, after this experience, I had sent an email to the Craig Zinn Auto group, the owners of Lexus of Pembroke Pines, voicing my complaints with the service and treatment at this place, and the only response I received from them was from the internet Sales manager, as if I would ever consider buying from these people.