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Lauren Creech
57 followers -
Just another IT guy...
Just another IT guy...

57 followers
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+CenturyLink Help - Seriously? You guys throw people into the "walled garden" routinely if we don't use your branded modem? Not like being without Internet for a week in October and 2 weeks in November was punishment enough for being your customer, now I have to put up with this crap.

I grant it's an easy fix, plug your useless unsecure and unpatched modem in, reregister my account AGAIN, and plug my modem back in. Shouldn't have to, but apparently your techs at the NOC are too dumb to recognize 3rd party modems handing over valid credentials on a valid line.

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Yay for Internet, 1 week without is harsh in this day and age. CentruyLink sent a technician who managed to fix the broken lines in 5 minutes on his first visit.

No Internet until September 1 (maybe) because #CenturyLink broke a line somewhere on the street today and can't send a technician out to fix it until then. The joys of living next door to a construction site.

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@Comcast @Comcrap apparently had a full west coast outage yesterday as referenced in this note from one of their VPs... I commented on his note, but they have apparently seen fit to remove my comment so I will retype an approximate duplicate here for all to see.
I received a call from one of my customers yesterday during Comcrap's outage basically explaining to me that the phone rep at Comcrap had blamed me for my customer not being able to get online. The rep pretty severely upset my customer being rude and yelling at her.
So when I got done with my other tasks for the day that were called in first, I headed her way. My Facebook friends can deduce from my feed who this was if they look where I was last night. I get there after hours and proceed to diagnose the problem as failing DNS resolution (Comcast admits this was the primary issue in the linked article) and proceed to change the DNS entries in the routers to point to Google DNS and OpenDNS servers. Problem largely solved at this point. I had however also noticed that the main office router was running very hot and pretty slowly. It was about 8 or 9 years old I'd guess, so we went ahead and replaced it at the same time.
I then proceeded to turn off the WiFi in Comcrap's newly replaced equipment that was interfering with my customers better commercial grade WiFi equipment. No more problems.
I would strongly suggest that Comcrap consider retraining their phone reps to be polite when dealing with customers, and to let their customer service reps know right away when a network issue crops up so that they aren't lying to their customers and placing blame where it doesn't belong.
As a side note, I see my address is again eligible for a free installation of Comcrap's triple play package. I haven't called to schedule that yet, since only a few months ago that "free" installation was going to cost several thousands of dollars. So obviously they need to fix that issue in their system also.

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The Pick Your Own Apple Toy Giveaway

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The Pick Your Own Apple Toy Giveaway

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