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Lauren Creech
Works at The Comp Dok
Lives in Auburn, WA
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Lauren Creech

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@Comcast @Comcrap apparently had a full west coast outage yesterday as referenced in this note from one of their VPs... I commented on his note, but they have apparently seen fit to remove my comment so I will retype an approximate duplicate here for all to see.
I received a call from one of my customers yesterday during Comcrap's outage basically explaining to me that the phone rep at Comcrap had blamed me for my customer not being able to get online. The rep pretty severely upset my customer being rude and yelling at her.
So when I got done with my other tasks for the day that were called in first, I headed her way. My Facebook friends can deduce from my feed who this was if they look where I was last night. I get there after hours and proceed to diagnose the problem as failing DNS resolution (Comcast admits this was the primary issue in the linked article) and proceed to change the DNS entries in the routers to point to Google DNS and OpenDNS servers. Problem largely solved at this point. I had however also noticed that the main office router was running very hot and pretty slowly. It was about 8 or 9 years old I'd guess, so we went ahead and replaced it at the same time.
I then proceeded to turn off the WiFi in Comcrap's newly replaced equipment that was interfering with my customers better commercial grade WiFi equipment. No more problems.
I would strongly suggest that Comcrap consider retraining their phone reps to be polite when dealing with customers, and to let their customer service reps know right away when a network issue crops up so that they aren't lying to their customers and placing blame where it doesn't belong.
As a side note, I see my address is again eligible for a free installation of Comcrap's triple play package. I haven't called to schedule that yet, since only a few months ago that "free" installation was going to cost several thousands of dollars. So obviously they need to fix that issue in their system also.
Throughout the night and continuing into today, we are bringing additional resources online in the affected areas as we continue to diagnose what happened so that we can prevent it from happening again.
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The Pick Your Own Apple Toy Giveaway
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Do you heat your hot water with electricity? If so you may want to pick up a spare hot water tank now since the new EPA mandates coming online April 16th will change the way they work by adding a heat pump to the top of the tank. If your tank is currently located in a closet or under a cabinet, you will have to pay to have it relocated to somewhere with much more air space around it, typically including a permit.

I'm wondering how it even makes sense to air condition your home just to generate hot water, but I'm obviously not as smart as those folks that work at making our lives more difficult through regulations. Now in all honesty I can see this being good technology through the desert southwest and southern California where AC is run nearly year round, but running AC in the northern states year round just doesn't make sense.

http://plumberologist.com/electric-water-heater-replacement/

http://www.bradfordwhite.com/sites/default/files/pdf/2013-0913_BWC-DOE%202015-article.pdf
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Tired of the incessant ads in your daily course of web browsing? If you aren't you are among the very few that feel that way.

Let me work to change your mind. Ad networks have been co-opted by cyber criminals and are being used to serve up Trojans, virus', and unwanted computer encryption services that can cost you lots of money (or BitCoins).

Two things you should be doing are making sure you have security software (Symantec, McAfee, Vipre, Eset, or...) and good ad-blocking. I like Vipre and Eset for security. Ad-blocking is a little more complex, but we are all fortunate that a former Microsoft MVP has created a rather simple solution; and maintains that solution for our benefit. If you like the benefits after trying it, consider donating something to his site to help keep the project alive.

For instructions, go here: http://winhelp2002.mvps.org/hosts.htm
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The Pick Your Own Apple Toy Giveaway
The Pick Your Own Apple Toy Giveaway - One Lucky Winner Will Choose Any Apple Product They Want....Up to $700!
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The Surface 3 Giveaway - Performance Meets Portability In Microsoft's Extraordinary New Tablet/Laptop Hybrid
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The Surface 3 Giveaway - Performance Meets Portability In Microsoft's Extraordinary New Tablet/Laptop Hybrid
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Indoor speed test in a metal sided house. Very nice +Sprint​!

Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/1234538483
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Happy birthday to President Lincoln. I wonder if he cries seeing the state of our nation today?
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A little rain before the #NFCChampionship  game. #GoHawks  
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Have him in circles
55 people
nicholas kemmerle's profile photo
Donna Hansen's profile photo
David Fuhrmann's profile photo
EL BARON OD's profile photo
Kyle Walker's profile photo
Abiodun Taiwo's profile photo
Judy Craig's profile photo
Stu Sjouwerman's profile photo
Lake Burien Presbyterian Church's profile photo
Work
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IT Compliance, HIPAA
Employment
  • The Comp Dok
    IT Compliance, 1996 - present
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Just another IT guy...
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Auburn, WA
Lauren Creech's +1's are the things they like, agree with, or want to recommend.
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Quality: ExcellentAppeal: ExcellentService: Excellent
Public - 2 years ago
reviewed 2 years ago
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