I received a call from one of my customers yesterday during Comcrap's outage basically explaining to me that the phone rep at Comcrap had blamed me for my customer not being able to get online. The rep pretty severely upset my customer being rude and yelling at her.
So when I got done with my other tasks for the day that were called in first, I headed her way. My Facebook friends can deduce from my feed who this was if they look where I was last night. I get there after hours and proceed to diagnose the problem as failing DNS resolution (Comcast admits this was the primary issue in the linked article) and proceed to change the DNS entries in the routers to point to Google DNS and OpenDNS servers. Problem largely solved at this point. I had however also noticed that the main office router was running very hot and pretty slowly. It was about 8 or 9 years old I'd guess, so we went ahead and replaced it at the same time.
I then proceeded to turn off the WiFi in Comcrap's newly replaced equipment that was interfering with my customers better commercial grade WiFi equipment. No more problems.
I would strongly suggest that Comcrap consider retraining their phone reps to be polite when dealing with customers, and to let their customer service reps know right away when a network issue crops up so that they aren't lying to their customers and placing blame where it doesn't belong.
As a side note, I see my address is again eligible for a free installation of Comcrap's triple play package. I haven't called to schedule that yet, since only a few months ago that "free" installation was going to cost several thousands of dollars. So obviously they need to fix that issue in their system also.