Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/1234538483
I received a call from one of my customers yesterday during Comcrap's outage basically explaining to me that the phone rep at Comcrap had blamed me for my customer not being able to get online. The rep pretty severely upset my customer being rude and yelling at her.
So when I got done with my other tasks for the day that were called in first, I headed her way. My Facebook friends can deduce from my feed who this was if they look where I was last night. I get there after hours and proceed to diagnose the problem as failing DNS resolution (Comcast admits this was the primary issue in the linked article) and proceed to change the DNS entries in the routers to point to Google DNS and OpenDNS servers. Problem largely solved at this point. I had however also noticed that the main office router was running very hot and pretty slowly. It was about 8 or 9 years old I'd guess, so we went ahead and replaced it at the same time.
I then proceeded to turn off the WiFi in Comcrap's newly replaced equipment that was interfering with my customers better commercial grade WiFi equipment. No more problems.
I would strongly suggest that Comcrap consider retraining their phone reps to be polite when dealing with customers, and to let their customer service reps know right away when a network issue crops up so that they aren't lying to their customers and placing blame where it doesn't belong.
As a side note, I see my address is again eligible for a free installation of Comcrap's triple play package. I haven't called to schedule that yet, since only a few months ago that "free" installation was going to cost several thousands of dollars. So obviously they need to fix that issue in their system also.
- The Comp DokIT Compliance, 1996 - present
MSI GS70 StealthPro-024 Gaming Laptop Review and Giveaway
When we think of top-of-the-line gaming computers, we generally gravitate towards desktops. Quite simply, they come with beefier hardware th
Head Inside the Recording Studio with Jackie Evancho for this Awesome Cl...
Wow! This beautiful rendition of 'La Vie En Rose' with Jumaane Smith and Jackie Evancho will simply stun you.
Billionaire donates for Washington Monument repairs
A billionaire history buff has stepped forward to donate the $7.5 million matching gift that's needed to start repairing cracks near the top
Senator demands answers over Carrier IQ mobile phone tracking | ZDNet
Sen. Al Franken, who was instrumental in bringing location privacy legislation after this year’s “Locationgate” scandal, is seeking
Java Vulnerability Could Affect a Billion Macs and PCs
Every currently supported version of Java is vulnerable to a new exploit, according to Adam Gowdiak, a security expert who is known for find
Apple's Stack of Cash Would Soar 32 Times Higher Than the International ...
If you stack every single dollar bill in Apple's $97 billion cash reserves, you would reach 6,583 miles into space. That's about 32 times th
This Giant Chunk of Metal Is 4 Kilobytes of Memory
What's this gent holding? A toaster? Farm equipment? Part of an engine? Wreckage from a destroyed tank? Nope—that's 4KB of ol' fashioned IBM
Is This the Best or the Most Evil Parenting Trick Ever?
I don't know who had the genius idea—and courage—to stick this post-it on their fridge door but, as evil as it may seem for kids all around