if you understand that +Motorola Mobility
is reinventing itself, and that will take time, then you also have to understand that they have, in the process of the transition, alienated many existing +Motorola Mobility
users. The manner in which this has happened places the blame for this directly on Google themselves.
As an example, your new CEO of +Motorola Mobility +Dennis Woodside
announced in early September that, "Soon, +Motorola Mobility
will start rolling out updates to JellyBean to most phones made from 2011".
Less then one month later, +Punit Soni
turned this on its head, and slashed nearly all of the 2011 phones from the update list in their entirety. As a result of this, many developers on the internet offered to take over the effort to update these phones. These offers have been summarily ignored. To make matters worse, modifications where deployed, well after
the acquisition, which locked individuals out of the ability to even modify the software by their own means. This was done in a manner that would put even most 'closed' companies, such as Microsoft, to shame.
It has been nearly five months since +Dennis Woodside
launched 'The New Motorola'. Software updates for +Verizon Wireless
have become better, and only for US users.
Over the last year, +Motorola Mobility
has lost over a third of its market share, and the number is continuing a downward trend. While I do not know what +Motorola Mobility
has for a profit margin, this number represents over 750,000 handsets in the US alone. Numbers internationally are even more bleak.
We understand that you are helping to turn the company around. But changing an increasingly sour consumer perception of the company is going to make the job ten times harder. They are losing 100-200 million per quarter. Many thousands of phones had support dropped to save perhaps .05% of their annual losses.
If you, +Larry Page
, believe this is the right thing to do, how are consumers supposed to trust the new +Motorola Mobility
? A short time ago, Google announced the Android Update Alliance. Not a single company has done what the Alliance set out to do. And once Google asserted control over +Motorola Mobility
, their VERY first action was to ensure that their own company would now not honor that pledge. This is on Google's shoulders now. You talk about the future, but in the present, existing users who listened to Google themselves in 2011, and believed in this new update alliance, had their own updates flushed down the toilet by the very company who created the alliance in the first place. Again, all to save Google %00.05 of losses over a year.