Response from the owner - 6 months ago
This is certainly not indicative of how we strive to run our service department, Sudheer, and is something we want to resolve immediately. As the Centre Manager for the dealership, I am personally very sorry that you had this experience. We are glad to help, and I would be happy to discuss this with you by phone, email, or in-person. Please feel free to contact me directly at 860-693-9477 or email firstname.lastname@example.org. Thank you again for bringing this to our attention!