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Lance Parish
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Lance Parish

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Propinquity and hishtaphel? A bit multi-syllabic, but catchy!  
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Cathedral of Christ the Light 
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4th of July 2013
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Chloer cooling down
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Brianna Homecoming Princess 2013
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I had Horizon Heating & Cooling perform an annual maintenance on the two AC units at my home. Approximately forty minutes after beginning the work, I received the bill and was just a little surprised at its total of $558. I was charged a $89 service call fee, and another $89 “system tune up” fee. Then among the line items charges were two $20 charges for “ant spray”, two $10 charges for “condensation cleanout”, and two $10 charges for “ring replacements”. After the service, I called several other AC maintenance companies in my area (Jonesboro AC being one of these) and was told that they would not have charged for “ant spray”, and “condensation cleanout”, but that these services would have been included in the “system tune up fee”. I was also told that the two $10 charges for “ring replacements” was high. Additionally, Horizon charged me $100 for two air filter replacements. After realizing I had been over charged for other items, I decided to look online for air filters and found the filters for half of what Horizon was charging. I called Jason at Horizon and informed him of my concern about the charges and that I had called other AC maintenance companies who had told me that the charges looked excessive. Instead of listening to my concern, Jason proceeded to defend all the charges and tell me how “competitively priced” Horizon’s services are. He then tried to deny my cancellation of the $100 replacement air filters, which I had already paid for, but after a week, never received. I really was shocked that Jason was not only unwilling to remove any of these superfluous charges (as per Jonesboro AC) but also that he was trying to deny my being refunded the $100 for the air filters I had already paid for, but which he had not yet delivered a week later. This made me begin to question their billing practices in general and to have concerns about other bills I had received from them. If you use, or have used Horizon in the past, I would be interested to know if they make it part of their billing practice to charge for “ant spray”, “condensation clean out”, “ring replacements” for all their AC maintenance customers (a means of charging an additional $50-$80 on top of their $89 service call and $89 unit tune up fee on all their AC maintenance service).
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Public - a year ago
reviewed a year ago
2 reviews
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