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Lake Buena Vista Resort Village & Spa
Spa Resort
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Ahoy matey! It's #TalkLikeAPirateDay ! How are you celebrating? Come have a pint with us! #OrlandoVacation #PiratePlungePool
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Can't wait to go back 
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What are yiour plans for this weeked? We have an idea:
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What amenities are MUST HAVES in a hotel for you? Here are some we suggest you make sure a hotel offers before you book a trip with them:
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Are the theme parks tiring you out? Take a well-deserved break! Here's how:
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Happy Columbus Day, everyone! Tag a friend you would love to be enjoying this holiday with right here in our Pirate's Plunge Pool! #ColumbusDay #OrlandoVacation #LoveFL
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LAST DAY TO SAVE! Hope everyone is having a wonderful Labor Day!
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Not planning on renting a car during your Orlando trip? Here's the breakdown of taxi prices:
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Fun fact: Did you know that our Pirate's Pool is shaped like a Seahorse? #Vacation #Orlando #LoveFL
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You asked, we answered! Here are some of the most popular plans to allow you to remain connected if you are traveling from overseas!
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Contact Information
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8113 Resort Village Dr Orlando, FL 32821
8113 Resort Village DriveUSFloridaOrlando32821
Spa Resort, Hotel
Spa Resort
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4-star hotel
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Review Summary
259 reviews
5 star
1,202 reviews
4 star
796 reviews
3 star
298 reviews
2 star
117 reviews
1 star
30 reviews
Upscale condo-style suites with full kitchens & whirlpool tubs, plus 2 pools & a theme park shuttle.- Google
"Beds are really comfy, needs a bit more variety with breakfast."
"Room is good, location is okay, service is okay"
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Grace Sanchez's profile photo
Grace Sanchez
in the last week
Supervisor Jennifer Stein was shady after several email communications asking us to attend a 90 minutes presentation in exchange for theme park ticket credit or room credit. She asked me via email a series of questions regarding our potential stay and offered us rewards. However, she failed to mention the "fine print" of it and waited until after the cancellation period to divulge that information. The room was amazing. A few things broken once we got there, such as the kitchen light and the bathroom shower handle. Just minor things. Overall clean. Sofa bed was not made. Washer was dirty as if someone had used it and parts were not put together. Night staff was extremely helpful. However, the morning shift was very reluctant to help us and very negative when asked about anything. Another stafg member had to step in and try to help us get in the presentation that was scheduled. Her words were "we should honor whatever was on the email confirmation regardless of whether or not they put you in the system for the presentation". So, she understood the situation and took action to create a positive outcome out of a negative situation.
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Response from the owner - in the last week
Dear Grace, Thank you for providing us with your feedback. We strive to provide our guests with outstanding customer service, so we are very sorry to hear about the issues you encountered. The experience you described in this review is below the standards we adhere to, so we are very sorry to have let you down. We will contact our general manager right away to further inquire about your stay and ensure this same experience won’t be had by future guests. Best regards, Liliana Social Media Concierge
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William Hirsch
3 weeks ago
This, our second stay, was in building one, just above the Irish pub. The two bedroom unit was perfectly clean and had more than enough space for four adults. The full kitchen included everything you'd need to prepare basic meals, which even for a short trip proved handy. Our view wasn't anything special (facing the main building) but the verandah was nice to have. I'd really only change the availability of close parking in building one (a back entrance would easily remedy this situation, which also seems to affect building two), and the mattresses, which my wife and I both felt were far too soft. We look forward to staying again, likely I'm the off season which is when this time share property seems to offer inexpensive (we paid about $125/night) rates for short stays.
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Aketa Rembert
3 months ago
We stayed on the 14 th floor with a view facing the fireworks. The balcony was huge & private. Our room was more than accommodating for the 4 of us. Our tub had a draining problem but someone came & fixed it quickly, which was very pleasing. The closeness to outlets, food & fun was awesome.
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Mike McMunn
4 months ago
Hands down our favorite place we have ever stayed. The staff us super nice and for the price the rooms are amazing. We have stayed in the 3 bedroom suite with 6 adults and 4 kids and everyone loved it. The in room washer/dryer is a lifesaver when traveling with kids. The kids loved the pool and the hot tubs were nice for the adults on the days that the pool was a little chilly.
Response from the owner - 4 months ago
Hi Mike, Thank you very much for the 5-star review! We are so proud to hear we are hands down your favorite hotel We hope to host you again very soon! Best, Fernanda Social Media Concierge
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Scott Griffiths
a month ago
Well-equipped, large room. Comfortable beds. Friendly and helpful staff - and the free shuttle service to the parks is great. Decent pool.
Response from the owner - a month ago
Thank you very much for the 5-star review! We are very happy to hear that you had a comfortable stay and enjoyed our well equipped spacious suites and friendly staff! We hope to host you again very soon! Best, Liliana Social Media Concierge
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David Crowe
a month ago
Fantastic rooms. Walking distance of retail park and 5 minutes from nearest supermarket. Staff are very polite and approachable. View from balcony is great from my room however other rooms may not be. Great food from Irish pub downstairs which can deliver to room, that's an up.
Response from the owner - a month ago
Hi David, Thank you very much for the 5-star review! We are very happy to hear that you found our rooms fantastic and we hope to host you again very soon! Best wishes, Fernanda Social Media Concierge
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Sharleen Brown
2 months ago
This hotel is so overrated! We were to check in at 4:00 p.m. and we ended up checking in at 4:30 p.m. We were told that there was a blockage in the bathroom that they were trying to fix. The staff had forgotten to greet and smile, and there was a lack of effective communication. Finally when we were checked in we were informed we were getting a new room only to find out that the carpet was 100 years old. The furniture was old and ugly, and there were crumbs on the chair. I completely forgot, there was no bell service. We had to carry our own baggage in and out of storage and up to our hotel room ourselves. We had three children with us, and it was very difficult. What pissed me off was that the staff were staring at us blankly while we loaded our luggage on and off the trolley, no help given. Room service was not given as there was an additional charge for it, which was unexpected and insane. This hotel is seriously soooooo unique, room service comes with extra charge. We were told that we would be able to see the fireworks from our balcony, but I was shocked when I didn't see sparks in the sky. We couldn't see any fireworks! And don't let me get started on shuttle service. One shuttle to universal studios at 9:15 in the morning coming back at 7:15 at night. On top of that, we had the terrible misfortune to come across the most horrid and pathetic service with the ticket attendant. He was rude, obnoxious, and no respect for ladies. Beware this freak if anyone comes here! The windows are so dirty that you can hardly see anything out of it. The T.V. doesn't even work properly. The only good thing about this place is that I literally felt like I was home. We have to do every single thing by ourselves, and the service is so lame and crappy that I don't feel like I'm on vacation. By the way, don't get your hopes up, I was being sarcastic. Also, the staff commenting on our reviews, these next few sentences are for you. Don't you dare reply to our feedback because nothing will make up for this terrible experience at Lake Buena Vista Resort Village and Spa. 'Warning', pictures can be deceiving on the website. The only reason I'm giving this hotel a star is because the roof stayed intact.
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Jonathan Henrique
a month ago
Local organizado e limpo, show de bola.
Response from the owner - a month ago
Hola Jonathan! Muchas gracias por tus buenos comentarios! Nos alegra saber que tuviste una estancia espectacular! Esperamos nos visites de nuevo pronto! Los mejores deseos, Liliana Social Media Concierge