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La Concha Hotel & Spa
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430 Duval St Key West, FL 33040
430 Duval StreetUSFloridaKey West33040
(305) 296-2991laconchakeywest.com
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History, vibrant nightlife and tropical paradise come together at the La Concha.
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4-star hotel
$210
Book at Crowneplaza.com
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Booking links sponsored. $236 incl taxes & fees
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Review Summary
3.4
36 reviews
5 star
12 reviews
4 star
8 reviews
3 star
6 reviews
2 star
3 reviews
1 star
7 reviews
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Vaughn Harral's profile photo
Vaughn Harral
2 weeks ago
Black mold in shower. Shower valve fell out of the wall in three pieces onto my foot. Obvious that they do not execute on any reasonable plan to keep rooms maintained and clean as these kind of problems do not happen over a short period of time. Room was noisy from other guests as well as the street five stories below. I got no offer of any compensation for any of these problems so don't expect anything more that the lip service you see from the Manager's replies. This place is certainly not up to the Crowne Plaza standards set by the other two like branded hotels I have stayed at, though the prices are similar. The last straw was that after a week and ten phone calls the sandals I left in the room are still at the hotel, even though the first person I called there stated that they had them and would send them out within 24 hours. In addition, they demanded a credit card number to charge the shipping but refused to provide an amount so I don't even know if it will cost me more than the shoes cost. With all that said, everyone I talked to was very polite. Maybe the problem is the brand X owners. A Hilton or Marriott property would get a management change after so many bad reviews. I guess the CP franchise must not have very good oversight either.
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Katie Price
a month ago
This was an experience to go down in the books. Everything was fine upon check in. The staff was nice and helpful. We booked two adventures and proceeded to go about our day. We were told we would be contacted when the room was available. Once we were contacted we headed back to put our things in the room. We were settled into our room getting ready for our sunset sip and sail cruise when a random man with a key to our room busted in the door and then walked right back out after saying sorry. Then I got a message to my room instead of a phone call from the front desk. I checked the messages only there wasn't any. I then called the front desk and was immediately put on hold. I waited 10 minutes before hanging up. We were almost done getting ready so I figured I would stop at the front desk on the way out. I then got a strange knock on my door from one of the onsite employees who seemed to work in the juice bar. He asked me my name to verify who I was. After some more sketchy convo we were on our way before we were late and missed the cruise. Of course now I am very uncomfortable with leaving my belongings in the room. We come back to our room to check everything out and make sure nothing is gone before we go back out for the night only to find out that now my room key isn't working for MY room. I go to the front desk to ask what is going on. I tell the manager on duty a short synopsis of what went down who by the way was the biggest sweetheart in all of this and not the original manager who I initially came in contact with upon arrival. I find out he has no idea about a random person walking in my room but the guy from the juice bar was supposedly the one looking into it. All in all very sketchy. Was going to extend the stay but after all that had transpired I didn't even feel safe staying there for the one night but I had already spent $426 on a room and had no choice. I will never stay here again and will never recommend it to anyone. I thought with a name like Crowne Plaza backing it up that I would be fine. Very disappointed.
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Response from the owner - 3 weeks ago
Hello Katie Price, thank you for your review. I am sincerely sorry for these inconveniences that you experienced during your stay. I want to let you know, this is not the service we strive for. We would love to hear about your concerns/issues during the stay so we can make the proper changes. Please call our hotel and ask for me, Parker Sams so we can figure out how to move forward. Best, Parker Sams, manager of La Concha Key West.
lori ann
5 months ago
Well, where do I start, we pulled up, and we're actually flat out ignored even after filling the bell cart with our luggage ourselves and requesting attention, but they took their sweet time helping us even though when we pulled up there was no one else, but soon there were 5 others, whom were all promptly greeted. Oh, but not us, of course not.... Upon getting to the room, we were met with a very pungent musty odor that took several hours to get used to. I noticed that there are also what looked to be someone nasty hand prints smeared all over the ceiling above our king bed, not to mention the overall dirtiness of room 221's walls. Upon further inspection, I also was greeted with someone else's 16'' blonde hair stuck to the inside of the shower, not to mention the really shitty half ass job someone did to repair the water damage on the ceiling above it coupled with the nice hole in the ceiling around the support for it. I then noticed the nice nest of hair between the shower and toilet, they can keep that for the next guest. I then pulled a towel off the shelf and that too had, *gasp*, some strangers hair on it! Also, the door latch is broken in half, but thankfully at least functions.... Oh and how could I forget the squeaking humming fridge at the foot of the bed! Oh yeah, and it hasn't been dusted in places like said photo frames... Or the headboard in at least 6 months if I had to guess. This room has about a hundred dollar view of the parking lot featuring what I'd guess is drunk people... Yelling.... Spend your 200$ somewhere else, trust me. I could keep listing things... Like the smudges of God knows what on the picture frame next to the bed...... Yeah. Go somewhere else.
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Zach Duart
a year ago
It was nice, accept it is definately haunted. The elevator light flashed you heard knocking on the bed. No room service
Response from the owner - 8 months ago
Hello Zach! We are happy you enjoyed your stay with us and thank you for taking the time to write a review, While working here I haven't seen any hauntings but we are in Key West so even if there are ghost I am sure they are just sitting around with a cocktail in their hand. We hope you return back to the hotel soon and if you would like to talk more about the haunting issue or anything else you experienced during your stay, we would love to hear about it so please reach out to me directly at (305) 296-2991. Have a wonderful day! Thank you Michael Weber, General Manager!
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Morgan d
4 weeks ago
Top Spa (on the top floor of La Concha) offers an AMAZING spa treatment with a gorgeous view. That is all I can say as my boyfriend and I were double-charged more than a month ago and I still have not received my money back. I called once I realized the double charge and Top Spa said I would have my money by the end of the day. Two days later I had no money so I called again and they once again said I would have my money by the end of the day. I never got it. Week after week, I got the same run around of how I'd get my money by the end of the day. Finally my boyfriend was able to talk to the accountant and he received his money, but not me. I called and they said I would have my money at the end of that day. Nope. They said that Friday... So I called again Monday and they said by Wednesday. Wednesday: still nothing so I called and finally spoke to the accountant. She was incredibly rude, interrupted me, talked over me, but said she sent money through the bank and it was now on my bank. I asked that she send proof that she did it so I could see if it was a discrepancy with my bank. She refused. She said she could not and would not. Being a local, I have never dealt with anyone so rude in all of Key West. I STILL have yet to receive my money. Moral of the story: If you go pay in cash or.... just stick to the Pier House.
• • •
Response from the owner - 3 weeks ago
Morgan, thank you for your review. I am sincerely sorry for these inconveniences that you experienced with the double charge. Please call Joe Dantoni, the Duval Collection Director and we will make sure this gets figured out. Best, Parker Sams, manager of La Concha Key West.
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Sílvio Michael
2 months ago
Pricey, old building, and bad service, but this is the normal in Key West. A shame for a brand like Crowne. The breakfast at the lobby was one of the worst experience ever. It took one hour asking to be seated and served. No attention and I just gave up and went the Starbucks. Do not book the breakfast, it is a real trap.
Response from the owner - 3 weeks ago
Hello Silvio Michael, thank you for your review. I am sincerely sorry for these inconveniences that you experienced during your stay. Please call our hotel and ask for me, Parker Sams so we can figure out how to move forward. Best, Parker Sams, manager of La Concha Key West.
james ingham
7 months ago
My wife and I stayed here the last weekend in Sept. We selected it because it is close to the action on Duval. It is all redone and the facilities are beautiful. The staff was somewhat shaky as they just recently opened but everyone was accommodating and helpful and the facilities were very clean. The issues were : the rooms were very small and there was no dresser to put clothes into; the thermostat did not work and we spent the weekend in an ice box, it was cold; the bathroom was so tiny you could hardly turn around in it. I could sit on the pot, shave and brush my teeth all at the same time. The bed was fantastic and it was very quiet . Unfortunately the bar closed at 9:00. Take your pick, stay close to the action and put up with a few issues at a decent price for the location or get some place out of town with nice large rooms, etc. and cab it in and out. We are moving on to a different location next time.
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Jim InLongmont
a year ago
We spent a week at the La Concha in one of the 2nd floor balcony rooms. The rooms are small but clean and decently furnished. The balcony is nice for sitting out in the evening and watching the show go by. Nice bathroom, fridge, room safe and big screen TV. We found the service to be very friendly and helpful. With the rooms facing Duval Street there is bound to be noise - but nothing that wasn't remedied by a set of earplugs. Great central location. The top of the 7th floor offers a bar and unbeatable view of the nightly sunset. The pool is well maintained and not very busy with a nearby outdoor bar. I'd stay here again if I return to Key West.
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To all the moms out there, we hope you have a wonderful day! Happy Mother's Day!
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Wind down at WINE-O, the perfect place to lounge on Duval.
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For vitamin and antioxidant packed natural juices stop by the only healthy juice bar, Juic-e, at the Crowne Plaza La Concha in Key West.
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In their circles
2 people
Have them in circles
89 people
Fury Water Adventures's profile photo
Old Town Manor Weddings's profile photo
Best on Key West's profile photo
Alfredo Valentine's profile photo
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Island Dogs Bar's profile photo
Governor Calvert House's profile photo
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La Concha Hotel & Spa

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To all the moms out there, we hope you have a wonderful day! Happy Mother's Day!
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Plan a little, save a lot and vacation in #KeyWest paradise!

Book now & save up to 15% off: http://goo.gl/pKyu6N
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Read all our new updated spa in Hotel Business Design: http://bit.ly/1FwaWdR
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Discover the marine ecosystem of Key West coral reefs at the Key West Aquarium, home to sharks, sting rays and sea turtles as you witness the timeless endurance of the sea.
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The sky is literally falling in Key West this New Year's Eve! From the famed Shoe Drop on Duval to the Conch Shell Drop at Sloppy Joe's and fireworks over Key West Harbor, you are guaranteed at least to have a neck ache the next day. #KeyWest, where fun and excitement collide.
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