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La Bella Dona Spa & Salon
Day Spa
Today 10AM–7PM
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8133 Forest Hill Ave #302 Richmond, VA 23235
8133 Forest Hill Avenue #302USVirginiaRichmond23235
Day SpaToday 10AM–7PM
Thursday 10AM–7PMFriday 10AM–7PMSaturday 10AM–5PMSunday ClosedMonday 10AM–7PMTuesday 10AM–7PMWednesday 10AM–7PM
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Review Summary
28 reviews
5 star
21 reviews
4 star
1 review
3 star
No reviews
2 star
2 reviews
1 star
4 reviews
"I had a facial at La Bella Dona and found the staff to be quite pleasant."
"Discrimination, bad customer service if you are a group on customer."
"Your specials are great and the atmosphere tiptop."
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Ashley Coles's profile photo
Ashley Coles
5 months ago
First time Brazilian and chrystia spoke to me like she was my bestfriend. Even though I wasn't really nervous she talked to me and laughed with me and made my first experience quite calming, i loved how she explained each different wax and how they would be removed just so i would know what to expect... I think I tipped her almost $15 just because you she put that much effort into making me feel like I mattered and that I wasn't just another paying customer. The front desk girl was really sweet also.. chrystia is so worth meeting.
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Response from the owner - 5 months ago
We loved meeting you too!!! Thanks for the great feedback!
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Brandy Moesha
2 months ago
Chrystia is the Brazilian wax whisperer! Out of all the places in Richmond, this is by far the best place to get a Brazilian done. Painless!
Response from the owner - 2 months ago
Thanks for the kind words! We look forward to your next appointment!!!!!
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Claire Green
a year ago
DO NOT GO HERE!!! Definitely don't go here for "laser hair removal". Because it's not laser hair removal it's actually an IPL system which only makes the hair turn blonde. I unfortunately had to find this out because I found a spa closer to home. And when I made my appointment they notified me that I was going to experience more pain. Confused I asked why, and that's when they told me that they looked up the machine they use which isn't an actual laser. I'm beyond pissed because now I may have to look into getting electrolysis to get rid of the blonde hair that the IPL system made!! I would have been hair free by now If it wasn't for this place!!! What a rip off and waist of time!!!!
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Response from the owner - a year ago
Hey Claire! Thank you for taking the time to write a review. First off, we are sorry if you had any confusion about what type of machine we use to help you achieve permanent hair reduction. I pulled your paperwork and I have your initials and signature on there indicating you were made aware that we were using an IPL machine. Secondly, in our advertising and on our website we advertise permanent hair reduction with the use of IPL. Also, please be advised whoever told you that IPL will turn your hair blond is being very misleading. The only way to "change" your hair color would be to alter your DNA, or the expression of your genes, which has nothing to do with laser hair removal, IPL, or any other form of hair removal. Here is a clinical study about the efficacy of laser hair removal vs IPL permanent hair removal. You'll see that there is no difference in both effectiveness or safety: I would love to talk to you more about this in person so I could help you better understand how permanent hair reduction works, what science is actually happening, and how it is 100% impossible for your hair to be blond as a result of treatment. We've effectively treated almost 5,000 patients in the last 11 years and we look forward to helping many more. I've discussed your concerns with our medical director and we are here to help you answer any questions that you might have! Thank you for your patronage.
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Larry R
a year ago
I went here for a massage on the recommendation of a friend. They asked me questions regarding the purpose of the massage (sports related - deep tissue etc) before she got started. She did a great job, and I left there relaxed and tense free. The vibe of the whole place is very calming, and the staff there seemed genuinely happy to have you there. I'll go back again.
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Kate Hanlon
10 months ago
As a first time customer here, I have nothing but great things to say about my experience. I received two Microdermabrasion treatments from Cindy. She was very thorough, thoughtful and knowledgeable, which made me feel very comfortable. It was extremely relaxing and the result after treatment felt amazing each time. I would definitely recommend Cindy and La Bella Dona to anyone interested in receiving excellent skin treatment!
Response from the owner - 2 months ago
Thanks doll!!!!!!!
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Tamara Mason
8 months ago
Beverly Robinson is hands down the BEST waxer in town! I LOVE HER!!! I'm sure the other waxers are equally as good, but Beverly's professionalism, courtesy, humor, and energy are just spot on. I used to go to another local salon, but I was consistently disappointed. I won't be going anywhere else.
Response from the owner - 2 months ago
What what whaaaaaaaaaat!! So true, so true. But you're the best client ever so it's a perfect match!
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Brea Napier
3 months ago
As a business owner myself, Customer service and attitude was poor. Turned right around after driving 2hrs. Id rather spend my money else where.
Response from the owner - 2 months ago
Thanks for taking the time to write a review. We apologize that we were unable to see you when you arrived over an hour late for your scheduled appointment. We hope that we will be able to provide services for you in the future!
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Cheryl Wright
4 years ago
As I read the previous posts I was shocked. I had a facial at La Bella Dona and found the staff to be quite pleasant. They were very knowledgeable and helpful with all my needs. The owner, Nancy, made sure that I was pleased with my service before I left and invited me back. I would definitely recommended La Bella Dona to anyone looking for a great spa experience.