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Kupa Inc
Corporate Office
Today 9AM–5PM
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2353 W La Palma Ave Anaheim, CA 92801
2353 West La Palma AvenueUSCaliforniaAnaheim92801
(714) 739-2081kupainc.com
Corporate Office, Beauty Supply StoreToday 9AM–5PM
Wednesday 9AM–5PMThursday 9AM–5PMFriday 9AM–5PMSaturday ClosedSunday ClosedMonday 9AM–5PMTuesday 9AM–5PM
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2.8
7 reviews
5 star
1 review
4 star
1 review
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Mike Nguyen's profile photo
Mike Nguyen
2 months ago
One star for easy to locate the warehouse. No stars for customers service and product service. I came in to repair my KP-55 and they told me $310 for the repair service plus parts. The price of the KP-55 is listed at $240msrp, you must be an idiot to repair and not just buy a new one... I paid Kashi beauty supply $295 for a complete mani-pro set. Kupa's pricing is insane, product warranty sucks. I will think twice before buying another kupa product for my shop.
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Response from the owner - 2 months ago
This does not seem accurate at all. A new Handpiece alone is $250. Please contact our Office Manager and we will resolve this issue. $295 is unbelievably low for a MANIPro Passport and our distributors are not supposed to sell under $350 for a complete unit. We would like to verify you have a real MANIPro Passport. We have an excellent Warranty service, especially if you paid for an Extended Warranty. Again this information is very misleading to what happens at Kupa. Thank You.
idonailz61's profile photo
idonailz61
11 months ago
I've had my Kupa for 14 years and I've sent back the hand piece three times for regular maintenance at a cost of no more than $30.00 (each time). THAT'S OVER 14 YEARS! Good job, Kupa!!! That's pennies for such a great instrument! I sent it back last week and heard from Erin today. My WONDERFUL Kupa that has become an extension of my arm, is not able to be repaired. Why? It's old. They've made newer models. I get that and believe me, this drill doesn't owe me one red cent. One thing I DO think, though. While Erin had me on the phone telling me that parts are no longer available, she should have tried to sell me another "e-file", or drill. I would have bought one IMMEDIATELY. However, that was not the case. So, I came home and researched nail drills with the same RPM's as the old one (15,000) and capability to reverse, and guess what. I found one. For less than HALF of what Kupa wants for their 15,000 rpm mani pro. So, I was happy with my Kupa KP30 and now I'll be happy with my NEW 15,000 reversible drill from a company that ALSO offers maintenance as needed with a minimum charge. Thanks for the good years, though! Oh, and the other girl I spoke to when I called Erin back (Heather) WAS rude. You know...............I don't even hesitate to post this because my hand piece should be on it's way back to me and if it comes back in worse condition than it arrived at Kupa in, we know the names of those who handled it. ;)
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Response from the owner - 11 months ago
Good Morning. Thank you for your review! We strive to provide the best service for both repairs and customer service! We apologize a newer model may not have been recommended. We are always happy to answer your questions at mail@kupainc.com or by calling us #800-994-5872 to recommend a handpiece that is newer for the control box you may have. Just by handpiece model we are not aware of the control box you have as some control boxes use the same handpiece models as other control boxes. If you have any issues with a particular employee please bring this to management at Kupa and not in a public review. We may ask to remove if there are any issues with the way an employees name is used. Thank You for your time.
mimi mi's profile photo
mimi mi
2 years ago
DO NOT BUY FROM THIS COMPANY, I BOUGHT THE MANY PRO ON FEB 03 2014, I USED THE DRILL MAYBE 4 TIMES AND THE HAND PIECE BROKE , I CALLED CUSTOMER SERVICE TO LET THEM KNOW AND THEY DIDNT LET ME FINISH MY SENTENCE AND TOLD ME THAT AFTER 3 MONTH OF PURCHASED THIS ITEM THE HAND PIECE WAS "NOT" COVER BY MANUFACTURED INSURANCE, THE LADY WHO ANSEWERED THE PHONE WAS RUDE, AND UN-PROFESSIONAL. HORRIBLE EXPERIENCE WITH THIS COMPANY. I LOST $175 + TAX. THE HAND PIECE IS MAKE OF CHEAP PLASTIC.
• • •
Response from the owner - a year ago
We apologize for any issues you experienced. As always there is a 1 year parts and labor warranty for all Kupa E-files. You are welcome to email mail@kupainc.com for more information.
Lissette rrodriguez's profile photo
Lissette rrodriguez
8 months ago
La mejor compañia de maguina de uñas y materiales.bn servicio y atentos.
Response from the owner - 6 months ago
Gracias!
Thao Nguyen's profile photo
Thao Nguyen
8 months ago
Horrible! They keep extending the order of the THREE UV/LED light lamps that I ordered 3 1/2 months ago! I called two weeks ago and told me it would be two weeks, now it's another 3-4 weeks? Whatever is going on with production needs to be solved. They will be refunding my money. I will never order from them again! Be honest with orders and don't give FALSE statements! Seriously 3 1/3 months and another month to wait for a light??
Response from the owner - 8 months ago
Please give call us. We are experiencing delays with our manufacturing so this is the reason and we apologize. We keep pushing the date out to give you most updated info. If you want to cancel we would be happy to refund. Email our office manager at mail@kupainc.com please and thank you!
sheila candelaria's profile photo
sheila candelaria
2 years ago
This company suck they charge me right away a order i made on 09/22/2014 and i been getting in contact back and forward since 09/23/2014 because i haven't receive any info. or tracking # for my order. Every time i called or my husband called they always finish making stories about it by the way the amount is $180.00 today is 09/26/2014 and still nothing this company is the worst on customer service and for business so people if you really want to waist your money and time this is the the company to do it with. oh and by the way is not even Certify by Business Bureau.
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Response from the owner - a year ago
We are sorry for any issues you experienced. Normal shipping time would be 1-2 business days to fulfill your order in the shipping department. We also don't have control over our site charging you as soon as you place an order. Again sorry for any delays you may have experienced.
Ocrilu Nails's profile photo
Ocrilu Nails
a week ago
Muy mal servicio al cliente en el numero 1 800 y tambien en la oficina de Anaheim, dejan mucho que decear como compañia seria, aparte la manipro passport no sirve despues de 2 semanas que la compre se quebro, no pague $20 o $30 dolares, pague $450 por algo que no sirve y ni siquiera tienen una buena atencion al cliente, gritan y dicen son politicas de la compañia, yo no hice las reglas y yo no puedo hacer nada, no volvere a comprar nada ahi y siempre que alguien pregunte por una recomendacion en algun blog o gurpo de facebook, watshap o donde sea dire mi experiencia y la de muchas otras personas que me han comentado lo mismo, que las mani pro no sirven y no valen el precio que se paga y esto lo pongo en español para la gente latina....Aparte para reembolsar el dinero de alguna cancelacion de una compra tardan de 5 a 10 dias en regresarlo y si preguntas por que, solo dicen son politicas de la compañia y si le gusta sino pues nimodo, muy mala experiencia con esta compañia en malos productos y en mal servicio al cliente.....Oh y aparte mi esposo hiso una orden y primero le dieron una fecha de entrega, despues le mandaron un email con otra fecha diciendo que no tenian el producto y despues de casi un mes le hablan y le dicen que no tienen el producto que llegara dentro 3 semanas que tiene que esperar, pues que flata de seriedad es esa, es una verguenza esa compañia.
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Kupa Inc

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Savings start now at Kupainc.com! Use promo code MLK17 at checkout to save 15% off your order of almost everything site wide at KUPA!
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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Kupa Inc

Discussion  - 
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

Discussion  - 
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
 
#FLASHSALE at Kupa Inc.​ this week features 20% off ALL K-Star Carbide Bits, Diamond Bits, Sanding Bands and the new EASY-OFF Mandrel!! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday January 11th, 2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!! #KupaInc #KSTAR #Carbide #Bits #KupaTV #NailsDoneRight #TeamKupa #NailSale #NailSavings #NailTech #NailSalon #EasyOff #Mandrel #MANIPro
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Kupa Inc

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#FLASHSALE at Kupa Inc.​ this week features 15% off ALL Electric Nail Files! Check them out here: http://bit.ly/KupaFlashSale Sale ends Wednesday 1-4-2017 at 9PM PST! Promo Code FLASHSALE at checkout to save!!  Promo can not be combined with any other promotion.  #KupaInc #MANIProPassport #MANIProOriginal #MANIPro #KupaIncorporated #Manicure #Pedicure #AcrylicNails #GelNails #KupaTV #Efile #ElectricNailFile #NailFile #NailSale #NailMachine #HappyShopping #NailTech #NailSalon #NailTechnicians
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+Trang Le I believe you have been in touch with our office manager? If you still have issues please let us know. Thank You.
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