Response from the owner - a week ago
Thank you for sharing your feedback and bringing this matter to our attention. I sincerely apologize for the poor customer service you received and appreciate you taking the time to personally discuss your experience with me in detail. I truly do value your feedback and will use it to reevaluate the current processes we have in place. I look forward to working with you on your vehicle search and thank you for giving me the opportunity to restore your faith in Kuni Lexus of Greenwood Village. Please do not hesitate to contact me directly if there is anything I can do.
General Sales Manager