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Kingsway Toyota
Toyota Dealer
Today 9:00 am – 9:00 pm
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Kingsway Toyota

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reviewed:
Kingsway Toyota
12820 97 St NW, Edmonton, AB T5E 4C3
Dropping my vehicle off for its first servicing I was needing a ride to a friends. Being new to this I didn't know what I was suppose to do. Salim came over and introduced himself, and explained about the shuttle service, which I was very thankful for. He was very pleasant and I felt at ease immediately.
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Kingsway Toyota

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Hi Judy! Thank you for the review. We're glad you found what you were looking for! Have a happy new year! - Dan Priestner, General Manager
reviewed:
Kingsway Toyota
12820 97 Street Northwest, Edmonton, AB T5E 4C3, Canada
The guys in the Parts Dept were wonderful! My son wanted a battery charger for his Prius & Hylander as a Christmas gift. I asked another dealership about type and availability of correct charger and got no help. Pat answered the Parts' phone when I called Kingsway and knew exactly what I needed. He ordered it for me and Ian called me today to say it was in. I picked it up this afternoon (and received a surprise bag of swag with the charger!). All employees I spoke with were pleasant and courteous and portrayed an attitude of wanting to deliver excellent service. Based on the service of the Parts Dept, I will be purchasing my next vehicle at Kingsway Toyota!
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Kingsway Toyota

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reviewed:
Kingsway Toyota
12820 97 St NW, Edmonton, AB T5E 4C3, Canada
First time I took my RAV4 to Kingsway Toyoda for service I was really impressed for their friendly, helpful and knowledgeable services. Thanks to Johnny and his staff. I will recommend to my friends any time.
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Kingsway Toyota

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Want a truck? Check out our huge selection of Toyota Tacomas and Tundras, and get all the right information from our very own truck specialist, Tyler Bateman! 
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Kingsway Toyota

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Today at Kingsway Toyota, we had a little surprise for our $10K Giveaway winners!
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Kingsway Toyota

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Congratulations to our March 8th draw winners for $10K! #KingswayToyota   #YEG   #10KGiveaway  
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Kingsway Toyota

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Hi Dennis! Thank you for taking the time to give us a positive review! We hope to see you soon! -Daniel Priestner, General Manager
reviewed:
Kingsway Toyota
12820 97 Street Northwest, Edmonton, AB T5E 4C3, Canada
Sohpear treated us with respect and with honesty.. We felt like we were treated like family. They had the product we wanted and we were able to negotiate a fair price. I would strongly recommend Kingsway Toyota.
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Kingsway Toyota

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Hi Judy! We're so glad to hear you found what you were looking for! We look forward to seeing you again! - Daniel Priestner - General Manager (780-619-5798)
reviewed:
Kingsway Toyota
12820 97 Street Northwest, Edmonton, AB T5E 4C3, Canada
The guys in the Parts Dept were wonderful! My son wanted a battery charger for his Prius & Hylander as a Christmas gift. I asked another dealership about type and availability of correct charger and got no help. Pat answered the Parts' phone when I called Kingsway and knew exactly what I needed. He ordered it for me and Ian called me today to say it was in. I picked it up this afternoon (and received a surprise bag of swag with the charger!). All employees I spoke with were pleasant and courteous and portrayed an attitude of wanting to deliver excellent service. Based on the service of the Parts Dept, I will be purchasing my next vehicle at Kingsway Toyota!
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Kingsway Toyota

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Want to win Oil Kings ticket? Check out our Facebook page! https://www.facebook.com/KingswayToyotaEdmonton?ref=hl
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Kingsway Toyota

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Have you been to Kingsway Toyota and would like to share your experience? Let us know on Google+, Yelp, and DealerRater! Scan the QR barcodes below with your smartphone and instantly write a review!
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Contact Information
Map of the business location
12820 97 St NW Edmonton, AB T5E 4C3 Canada
12820 97 Street NorthwestCAAlbertaEdmontonT5E 4C3
+1 780-478-8300kingswaytoyota.com
Toyota Dealer, Used Car Dealer
Toyota Dealer
Used Car Dealer
Oil Change Service
Auto Body Shop
Auto Parts Store
Used Truck Dealer
Today 9:00 am – 9:00 pm
Monday 9:00 am – 9:00 pmTuesday 9:00 am – 9:00 pmWednesday 9:00 am – 9:00 pmThursday 9:00 am – 9:00 pmFriday 9:00 am – 9:00 pmSaturday 9:00 am – 6:00 pmSunday Closed
We value customer service, which is one of the reasons we have a largely diverse staff! No matter where you're from or what language you speak, we speak your language! We serve guests from St. Albert, Edmonton, Sherwood Park, Fort Saskatchewan, Spruce Grove, Leduc, Beaumont, Morinville and surrounding areas. Right off Yellowhead trail, we are the gateway to the north for Toyota. Westenders: To see a Toyota travel east on Mayfield Road to cross town until you get to St. Albert Trail, then go north to Yellowhead and east to 97th st. Cars, trucks, SUVs,vans, new or pre-owned, we have it all.
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Review Summary
4.1
75 reviews
5 star
49 reviews
4 star
6 reviews
3 star
4 reviews
2 star
5 reviews
1 star
11 reviews
"The excellent service continued after I left in my new vehicle."
"Other than the automatic transmission-minor issue-easily fixable."
"My son wanted a battery charger for his Prius & Hylander as a Christmas gift."
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Have them in circles
14 people
Sean Hunt's profile photo
Ship My Ride Ca's profile photo
amramr01200 amramr's profile photo
Fiona Dong's profile photo
Sierra Toyota Scion's profile photo
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All reviews
redlinejcw
in the last week
I'm probably a dealership's worst nightmare. I'm price conscious, detail oriented, and stubborn. Even against those odds, Kingsway Toyota far exceeded my expectations. Coreena was the key person that pulled this purchase experience together and I would recommend her to friends and family without hesitation. She takes ownership of your transaction instead of treating you like a commission commodity and she advocates for you to get the deal done. Justin was also great to work with. I'd do it all again if I were in the market for another car tomorrow. These two staff deserve a raise.
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Lynn Archer
a month ago
The service from start to finish was fantastic. Bryan was exceptional and always smiling. He listened to what I was looking for and found the right vehicle for me with extra bonuses. Robby was fantastic. The financing and paperwork took no time at all. He even bought us lunch! Both Bryan and Robby were extremely knowledgeable and thorough. I definitely would recommend them and Toyota Kingsway to my friends.
Response from the owner - a month ago
Thank you very much for taking the time to leave this review. We appreciate your comments and feel that others will benefit from reading this review. Daniel Priestner - General Manager
Amber Larsen
2 months ago
I went to this dealership with a friend. She called me because she had put a deposit down on a car the day before and wasn't comfortable with how the numbers she got were adding up. She asked me to accompany her to the dealership as she wanted to discuss the matter with them. We sat down with the person she had previously spoken to. I recognize communication as a two-way street so I was disgusted when the sales person attempted to lay the blame entirely on her "lack of understanding" without taking responsibility for how he had explained the terms. We asked for copies of what she had signed and were told that those sheets "were the property of Kingsway Toyota." They wouldn't make us a copy even though her signature was on them. There was a clause at the back of what she signed that stated the agreement could be nullified if both parties agreed to it, and since my friend was unwilling to pay the inflated price she wanted her deposit back. We were at a stalemate since the salespeople (the sales manager was involved at this point) were unwilling to admit their level of responsibility in the miscommunication. Perhaps they had quotas to meet. I thought my friend was being exploited, and said so. This set them off. They raised their voices to us, and the sales manager stormed out of the office making a comment upon exiting that I ought to get therapy. I think this is a very disturbing and ignorant attitude as it implies shame belongs on those who seek help for mental health issues, and that raising your voice to a perceived injustice signifies a mental health issue. The sales manager soon returned saying that he wanted us to leave or he was going to call the police. I said that was fine with me, and a few moments later my friend got her deposit back. It's important for me to express that I am a customer of Toyota. I bought a new car from the dealership on Whyte Ave several years ago. I am absolutely repulsed by the behaviour my friend and I encountered at the Kingsway dealership. I urge others to consider doing business at another establishment.
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Response from the owner - a month ago
Hi Amber, I am very sorry for the delayed response. Thank you for the feedback on your experience with the staff at Kingsway Toyota. I sincerely apologize for the level of service you received. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. If you have any further comments, or would like to speak to me directly, please contact me at 780-478-8300. Daniel Priestner - General Manager
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Jacinto Mamotos
4 months ago
We are a first time buyer of a brand new car Corolla LE and convinced to close a deal, which unexpectedly got the deal at that night. As we are open minded buyer, the excellent customer service skills of Justin and Coreena has impressed us to look no further other than TOYOTA KINGSWAY. They provided recommendations to aid us decide what trim to buy that suit our budget needs. You really SPEAK OUR LANGUAGE!!! On the pickup date, Chris provided us a briefing on the use of the car and the vital information that we should know about the car. Parts department however, are very accommodating and always provide information to inquiries with regards to parts. The service department on the other hand always provided me excellent services on our other car every time I have my regular service maintenance. They always asked for my go signal on the parts to be replaced and give recommendations to be done on the next service of my car. We surely recommend to our friends and acquaintances to buy their vehicle needs in Kingsway Toyota. Keep up the good deeds Kingsway Toyota!!!
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Response from the owner - a month ago
Hi Jacinto, I am very sorry for the delayed response. I would like to thank you for taking the time to write this review. Thank you for recommending us to your friends. Did you know that we have a referral program? You can check it out here: http://www.kingswaytoyota.com/referral-program-at-kingsway-toyota/. Again, thank you for your review and your business. Daniel Priestner - General Manager
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Shankar Subramani
2 months ago
From the beginning of my inquiry to the delivery of the vehicle, I have found my experience to be quite pleasant. All the personnel that I dealt with never rushed me through the process and provided excellent information that helped me make my choice. They were also exceedingly courteous in providing a shuttle service and on more than one occasion the Sales person that I was dealing with, Roneil Sewak, personally took care to ensure that we were picked up and dropped back. All these small courtesies make a huge difference particularly when we are new to Edmonton (and the country) and we were not having a vehicle to visit and explore our options. I would like to thank Roneil and all other staff members with whom we dealt with for their wonderful service.
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Response from the owner - a month ago
Good Morning Shankar, I am so sorry for the delayed response. Thank you very much for taking the time to write this review. I am very happy to hear about your experience. If you ever have any further comments, please feel free to let me know. Daniel Priestner - General Manager
Brian Chiu
3 months ago
We purchase the RAV4-LE-2015 in March 2015. Coreena was very helpful, courteous and very knowledgeable about the car. She was there all the way from the choice of the car, options and accommodating the choice of the color to putting in a purchase offer. We had had a great Test Drive experience. When the car was ready for pick-up, Coreena was there to explain the car from outside to inside of the car in details very patiently.
Response from the owner - a month ago
Hi Brian, Thank you for the review! I apologize for the delayed response. I would like to thank you for your business and I look forward to working with you in the future. Daniel Priestner - General Manager
Druce G
4 months ago
Just bought a used ford escape at the end January and I'm very happy with it. The staff was very friendly and gave me a good trade in price on my old SUV and was very happy with the purchase price of the escape that I bought. Would definitely go back..
Response from the owner - a month ago
Hi Druce, So sorry for the delayed response. I would like to thank you for taking the time to leave this review and hope to serve you at Kingsway Toyota for many years to come. Daniel Priestner - General Manager
Devin Cowan
3 months ago
I recently leased a 2015 Rav4. My experience was excellent from the minute I walked in. I wasn't harassed in anyway. Arz Shtay and John Mayhew were extremely helpful with answering even the toughest questions. They truly made me feel as tho I was dealing with friends rather than a typical salesman. There was a minor complication which added a few days to the deal, which was more then fine for me as this just added more friendly people to my week (Catherine On and Jordan Clarke). Also I was completely taken care of during the entire week, whether it's popcorn, coffee while you wait or a 2015 Rav4 to borrow! During the finance process Alan Lim took the time to carefully explain the lease and lease options to ease my mind over my first lease. I could go on and on detailing every experience I had with every member I worked with, But until you experience it, these are just words. I would recommend this dealership to anyone looking to purchase a new or used car, even if it is not a Toyota you are looking for. Thank you Kingsway Toyota. Devin
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Response from the owner - a month ago
Devin, Thank you very much for taking the time to leave this review. We are happy to hear that you had such a great experience here at Kingsway Toyota! Daniel Priestner - General Manager