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Kinetic Data
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Enterprise request management (ERM) applications to support business process automation.
Enterprise request management (ERM) applications to support business process automation.

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Rapid business change combined with the increasing importance of technology across all aspects of business operations have raised the profile of the CIO role—as well as the challenges, reports +Jessica Davis.

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The recently released 2016 State of IT Report from +Spiceworks  provides a wealth of information about how IT teams are formulating plans for the year ahead. It covers IT budgets, spending and staffing plans; the trends and concerns keeping IT pros up at night; and a look forward at technology adoption trends.

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Kinetic Data's information hub for customers, Kinetic Community, was re-launched in early November. The redesigned customer hub is built on the latest release of MindTouch customer success software.

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Service catalogs are high on the list of technologies college and university CIOs are exploring. Higher ed CIOs have questions about service catalogs, some in common with CIOs across industries, some unique to the campus technology environment.

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"Where does security fit in bi-modal IT departments?" asks Mary K. Pratt on CSO Online. Though the CIOs she speaks to take different approaches to managing bi-modal or two-speed IT, they generally agree on a few points.

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As the mission of IT is transformed from driving out costs to driving business model innovation, IT's profile is raised as well. Per the BPI research, almost two-thirds (65%) of enterprises "say technology has become 'far more important' to their organizations in the past five years, according to +DevOps.com, BPI Network and George V. Hulme.

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According to the new book, "The Big Shift in IT Leadership," the best CIOs know that results beat out technology. Having great technology doesn’t mean much if customers aren’t having a good user experience.

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According to +Dion Hinchcliffe, "There is clearly a gap between where most organizations are today with collaboration, and where they'd like to be." How can organizations bridge that gap—before they risk being "out-collaborated" by competitors? Here are six ideas to consider.

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While being born on the planet Krypton or getting bitten by a radioactive spider aren’t realistic paths, here are three practical steps that IT professionals can take to become business heroes.

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The consumerization of IT, digital business model disruption, and the need for greater speed in technology development are combining to dramatically change the role of IT service management.
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