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Kim Berry
Lives in Sydney
480 followers|278,286 views
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CEO of allconsuming
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Female
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  • Battle Camp
  • Call of Victory
  • Hovercraft - Build Fly Retry
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Where good ideas come to die. 
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Sydney
Previously
Sydney - Waco, Texas - Bathurst
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Kim Berry

Help & Tips  - 
 
Hi there, 
I downloaded DT last week and finally have music from my iTunes on my Samsung Galaxy 5. But there's a raft of music it won't sync saying it can't access the file, some of these included recent purchases. Is there a tip or strategy to fix this? Thanks.
2
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/+KimBerry72/posts/M8LnP7onRfL?cfem=1

Thanks,
Henry
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Have her in circles
480 people
Kate Young's profile photo
Phim Hay's profile photo
Mo Jalloh's profile photo
Mark Brown's profile photo
Kirsten Johnstone's profile photo
Rhonda Hartman's profile photo
Stuart Oliver's profile photo
arfah ahusianah's profile photo
meg messervy's profile photo