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Kelly Craft
692 followers -
An ounce of perception - a pound of obscure.
An ounce of perception - a pound of obscure.

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Kelly Craft was in a video call with 1 person. <a class='ot-hashtag' href='https://plus.google.com/s/%23hangoutsonair'>#hangoutsonair</a>Ken Pearson

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Always a fan of +deb lavoy writings and presentations. This hopeful 2013 prediction piece strikes many of the tough, but necessary challenges we are facing with communications, collaboration, and the language to better describe them. Plus, the need for better technology to support new maturity models.

Great read.

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Live now. Fantastic CRM panel - mixed vendors collaborating. 
Mothernode is hanging out with 5 people right now in a live Hangout On Air! #hangoutsonairJon Ferrara, Steve Youngblood, Ken Pearson, Lars Helgeson, and Leslie Thompson

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This is another thoughtful and educational piece by +Wim Rampen  that is well worth absorbing.

If you have the slightest bit of interest in learning more about the customer journey, then you should be reading Wim's posts regularly. Masterful understanding of, and ability to communicate the value of Feedback Loops. 

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Proud of and impressed with CRM Idol 2012 contestants banding together to deliver this panel. Nicely done, gang. Lots of shared learning & experiences. 

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Great idea by CRM Idol contestants to share their combined knowledge.  Sorry I'll have to miss it, but hoping you won't.
Join a select group of contestants competing in CRM Idol 2012 for a live Google Hangout On Air as they share their thoughts on the value of Social Media in the sales process.

CRM idol showcases innovative software technologies from emerging companies in the CRM community. Hosted by Mothernode, the Google HOA will focus on how companies can use social media to generate and nurture prospects in the sales process.

CRM vendors from around the country will share their perspective  on the value and importance of integrating social into the CRM process used in their own products, and make predictions for Social Media and CRM in the next 2 -5 years.

Moderated by Leslie Thompson, Executive Producer, GlobalWebHQ.com
http://www.globalwebhq.com
Hosted by Mothernode

Tune in live on Friday, July 20th at 2:00pm CT, or watch the recording after the event at www.youtube.com/mothernode

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Good read with a few tangible examples, not the least of which are IBM's own numbers:

"IBM has, itself, made the transition with more than 400,000 IBM employees collaborating through IBM Connections. Their leaders are active daily users of social media to communicate more effectively and directly with all levels within the company. As a result, more than 67,000 communities have been developed, 475,000 files shared globally have generated more than 9 million downloads. Every day, IBM generates 35 million instant message chats."

HT +Mark Fidelman 

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Nice shot by +Michael Krigsman  capturing +Charlie Isaacs infectious grin. His smile always makes me smile. One of the genuinely 'Good Gents' around. 

New post: CRM Idol: It's a Pay-It-Forward Community. Join Now! #CRMidol Your chance to weigh in, ask questions, share stories. 

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Have been waiting for Alan's review and update on Podio integration with GoToMeeting. Got an added bonus with some insight about Citrix' overall vision. Good read.
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