I signed my mom up for this plan and purchased an iphone for her from Virgin since we could not use her existing iphone from another carrier. Prior to account set-up, the very helpful Live Chat lady looked up my mothers address and assured me that service would be spectacular. Not so much. As it turns out there were problems from DAY 1. Either no service, dropped or blocked calls, spotty texts... This was a daily occurrence. No matter how many times I called, how many hours of tech support, I got conflicting excuses and "if you are still having problems call back" instructions. Today was the last straw. My mom had some medical issues and needed to call for assistance. Guess what? No service. Thankfully everything is ok, but I can not take that chance again. Another phone call to Virgin Mobile was in order. No surprise, 5 times I was transferred, 5 times I had to re-tell the same story. After another 1-1/2 on the phone, I am told that they can not give me a service resolution date, they are actually upgrading cell towers. Yes, they understand the circumstances that my mother could not wait indefinitely, they would be more than happy to cancel my service. HOWEVER, I can not return the phone because it has been more than 14 days. What? It has been more than 14 days of me trying to get the problem solved! It has been 22 days of hell! Apparently, that doesn't matter. "Policy is Policy". I can, however, write a letter to request someone from corporate look into it. Are you serious? Write a letter? Grrrrrrr
#notright #ripoff #badbusiness
Wisdom from Wisemen
''The Bomb will never go off; I speak as an expert in explosives."
- - Admiral William Leahy , US Atomic Bomb Project
"There is no likelihood man can ever tap the power
of the atom."
-- Robert Millikan, Nobel Prize in Physics, 1923
"Computers in the future may weigh
no more than 1.5 tons."
-- Popular Mechanics, forecasting the relentless march of science, 1949
"I think there is a world market for maybe
-- Thomas Watson, chairman of IBM, 1943
"I have traveled the length and breadth of this country
and talked with the best people, and I can assure you
that data processing is a fad that won't last out the year."
-- The editor in charge of business books for Prentice Hall, 1957
"But what is it good for?"
-- Engineer at the Advanced Computing Systems Division of IBM, 1968,
commenting on the microchip.
"640K ought to be enough for anybody."
-- Bill Gates, 1981
This 'telephone' has too many shortcomings
to be seriously considered as a means of communication.
The device is inherently of no value to us"
-- Western Union internal memo, 1876.
"The wireless music box has no imaginable
commercial value. Who would pay for a message
sent to nobody in particular?"
-- David Sarnoff's associates in response to his urgings for investment in the radio in the 1920s.
"The concept is interesting and well-formed,
but in order to earn better than a 'C,' the idea
must be feasible"
-- A Yale University management professor in response to Fred Smith's paper proposing reliable overnight delivery service. (Smith went on to found Federal Express Corp.)
"I'm just glad it'll be Clark Gable who's falling on
his face and not Gary Cooper"
-- Gary Cooper on his decision not to take the leading role in
"Gone With The Wind."
"We don't like their sound, and guitar music
is on the way out"
-- Decca Recording Co. rejecting the Beatles, 1962.
"Heavier-than-air flying machines are impossible"
-- Lord Kelvin, president, Royal Society, 1895.
"If I had thought about it, I wouldn't have done
the experiment. The literature was full of examples
that said you can't do this"
- - Spencer Silver on the work that led to the unique adhesives for 3-M "Post-It" Notepads .
"Drill for oil? You mean drill into the ground to try
and find oil? You're crazy"
-- Drillers who Edwin L. Drake tried to enlist to his project to drill for oil in 1859.
"Stocks have reached what looks like a
permanently high plateau."
- - Irving Fisher, Professor of Economics, Yale University , 1929.
"Airplanes are interesting toys but of no military value"
-- Marechal Ferdinand Foch, Professor of Strategy, Ecole Superieure de Guerre , France .
"Everything that can be invented has been invented"
-- Charles H. Duell, Commissioner, US Office of Patents, 1899.
"The super computer is technologically impossible.
It would take all of the water that flows over
Niagara Falls to cool the heat generated by the number
of vacuum tubes required."
-- Professor of Electrical Engineering, New York University
"I don't know what use any one could find
for a machine that would make copies of documents.
It certainly couldn't be a feasible business by itself."
-- the head of IBM, refusing to back the idea, forcing the inventor to found Xerox.
"The abdomen, the chest, and the brain will forever
be shut from the intrusion of the wise and humane surgeon,"
-- Sir John Eric Ericksen, British surgeon, appointed Surgeon-Extraordinary to Queen Victoria 1873.
And last but not least...
"There is no reason anyone would want a computer
in their home."
-- Ken Olson, president, chairman and founder of Digital Equipment Corp., 1977
- CrushIQ.comPartner, present
- MaximumDesign.comPrincipal, 2011
We advise and assist companies with their digital business strategies, execution and brand management. We do a lot here on Google+ with brands, for example...
Our latest project: "Redefining NASCAR Fan Engagement with Roush Fenway Racing and Google+"
- Result: They are the first sports team on Google+ to surpass 1 Million fans. (As of 3-25-12: They now have 2 Million fans, and we started their pages from zero!)
- If you'd like to learn how we can help you, CONTACT US
- University of North Carolina at GreensboroCommunications, 1987 - 1991