Don’t just jump into problem-solving mode and assume what the right solution is, regardless of your experience or subject matter expertise. Instead, take the time to assess every situation using precision crafted questions to gather the facts, rather than replace the facts with costly assumptions, past experiences or future expectations. Otherwise, you’ll wind up solving the wrong problems or treating symptoms rather than the root cause. The real cost is, you’re now destined to spend your limited and precious time engaging in repetitive conversations.
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