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Keith Kmett
Works at Principal Financial Group
Attended Iowa State University
Lives in Santiago, Chile
871 followers|238,972 views
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Keith Kmett

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It needs to be clear what something does, and when it’s doing it.

+Geoff Teehan from Teehan+Lax believes that the shift key in iOS 7 is functional but doesn’t work and suggest a solution. What do you think?
Or, how the iOS 7 shift key could be fixed.
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Keith Kmett

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The #Heartbleed Bug and what you should do to protect yourself, changes in social networks to how to poop at work--here’s what’s important on the Web this week.

What You Need to Know in Digital This Week, April 11, 2014  http://buff.ly/1hrJhzr
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Keith Kmett

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We've come a long way! But through the years, many of the same old customer experience challenges prevail. Here are some great ways to get past them.
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Have him in circles
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Keith Kmett

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Happiness Is the Main Driver for Social Media Sharing: http://buff.ly/1efPmzz
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Is your site ready for the fastest growing group of Internet users?
Here are 2 great, free tools, to help you attract more mobile readers, customers and clients.
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To boost productivity, give them autonomy and foster cooperation.
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People
Have him in circles
871 people
Niall Cook's profile photo
Kristine Schachinger's profile photo
peg mattison's profile photo
Brett Lutchman's profile photo
Namrata Singh's profile photo
Work
Occupation
Customer Experience Assistant Director - Latin America
Skills
Customer experience, user experience, user research, design, HTML, CSS, Axure, Photoshop
Employment
  • Principal Financial Group
    Customer Experience Assistant Director - Latin America, 2014 - present
    Responsible for supporting growth in Latin America by developing technology platforms and strategies that reinforce a consistent customer experience. With a strong focus on encouraging asset retention, increased sales and customer profitability, as well as implementing best practices. Working with business and project teams in: • Santiago, Chile • Monterrey, México • São Paulo, Brazil
  • Principal Financial Group
    Senior UI/UX Designer, 2011 - 2014
    Digital customer experience professional with 15 years of experience in delivering valuable strategies, campaigns and designs to businesses. Proven success through managing project teams and business/client expectations to meet deadlines, budgets and customer needs.
  • Two Rivers Marketing
    User Experience Designer/Strategist, 2000 - 2011
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Santiago, Chile
Previously
Ankeny, IA - Ames, IA - Guayaquil, Ecuador - Council Bluffs, IA - Honolulu, HI
Links
Story
Tagline
Exploring customer journeys across countries, cultures and businesses.
Introduction
Sharing information about user experience #UX, information architecture #IA, search engine optimization #SEO, accessibility and content strategy.
Bragging rights
Certified Usability Analyst (CUA)
Education
  • Iowa State University
    Journalism, 2000
  • Iowa State University
    Spanish, 2000
Basic Information
Gender
Male
Relationship
Married
Apps with Google+ Sign-in
Keith Kmett's +1's are the things they like, agree with, or want to recommend.
Web professionals need to be bridge builders | Gerry McGovern
www.gerrymcgovern.com

A great human strength is love of the community. A great human weakness is hatred of the stranger. We do so love our tribes. I remember year

Forrester Research : Research : The Best And Worst Of Mobile User Experi...
webprod.forrester.com

Why Read This Report. Mobile presents an enormous opportunity to transform the customer experiences for those able to cope with relentless d

The Problem with Being Too Nice
blogs.hbr.org

Don't confuse being liked with being a good leader.

4 Prevailing Customer Experience Challenges and How To Confront Them
360connext.com

We've come a long way! But through the years, many of the same old customer experience challenges prevail. Here are some great ways to get p

How ease-of-use is reshaping the IT industry | Gerry McGovern
www.gerrymcgovern.com

The interface is increasingly becoming the product when it comes to IT. Ease-of-use, long a peripheral issue, has now become central. “The p

Your Email Subscriptions Can Destroy Real Connections
360connext.com

Email subscriptions can be great marketing, and we all want to build our lists, which many marketers fail to build respectfully. Could this

Related But Not the Same: Public Relations and Content Strategy - Conten...
content-science.com

We explore the ways public relations and content strategy can complement each other.

How We Decode Visual Information – #PoDV
blog.fusioncharts.com

This is the fourth post in our series ‘Principles of Data Visualization’ #PoDV Over the past few weeks we’ve been discussing the <a href="ht

The perfect moment to market and communicate to customers | Gerry McGovern
www.gerrymcgovern.com

The perfect moment to market and/or communicate with a customer is just after they have successfully completed a task. The customer is happi

13 Tough Questions to Skyrocket Customer Experience Improvement
360connext.com

If you're ready to answer these 13 questions about customer experience improvement, then congratulations. You're a step ahead of most people

Don’t Confuse CX Technology with Customer Experience Management
www.insidecxm.com

Insights From The Forefront of Customer Experience Management

Storymapping: A MacGyver Approach to Content Strategy, Part 2 :: UXmatters
www.uxmatters.com

In Part I of this series on using a storymapping approach to content strategy, we told you about how a local nonprofit, Urban Arts Partnersh

Break Grammar Rules on Websites for Clarity
www.nngroup.com

Write for the way people read online. Some traditional writing rules may not apply for websites.

The 100 billion dollar people directory | Gerry McGovern
www.gerrymcgovern.com

Facebook started off as a people directory. Why connecting people is the new goldmine both inside and outside organizations. Facebook was bo

Comida a Domicilio en Santiago-Pide Online,Sushi,Pizza,Sandwich y mucho ...
www.comamosalgo.com

Pide comida a domicilio y desde los 300 mejores restaurantes con delivery en Chile. Comida china, pizzas, sandwich, sushi y mucho más.

If It Isn’t Broken, Don’t Fix It :: UXmatters
www.uxmatters.com

Over the last few years, I've been noticing a disturbing trend in UX design: changes in the design of successful software user interfaces th

The Science of Failure: Why Highly Successful People Crave Mistakes
blog.bufferapp.com

Instead of shying away from failure, what would happen if we embraced it? Here's how some successful people do just that – and how you can,

Creating Content that Speaks Volumes in Multiple Languages
contentmarketinginstitute.com

It can be difficult and expensive to create content in multiple languages, but there are ways to ramp up the process in a cost-effective man