- Concent, Inc.UX Architect, 2013 - present
- Rakuten, Inc.UX Designer & Strategist, 2008 - 2013
An User Experience Designer and Strategist with over 6 years of extensive experience for developing innovative products or services from strategic planning to product and user experience design.
As an User Experience Architect of Concent, Inc., an user experience and design strategy firm based in Tokyo, I am engaged and leading Enterprise Information Architecture and Service Design strategy for various national clients. Previously User Experience Designer at Rakuten, Inc., largest B2B2C (business-to-business-to-consumer) model e-commerce company in Japan. Lead wide range strategy projects to untangle complex business and customer requirements, helping team to develop good user experience capabilities.
My greatest accomplishment (so far) is 'Customer Experience Mapping'; where I develop Customer Journey Map demonstrating the interaction of customers with the product across a variety of touch points and devices reflecting selected findings from user observation and interview for creating a vision and experience strategy roadmap to ensure that everyone is first involved in designing that strategy together.
Also, I'm getting myself involved in start-ups preferring to help entrepreneurs to understand the right questions in order to solve or clarify UX issues from earlier stage.
In my public life, I'm a featured speaker as HCD-Net certified Human Centered Design Professional at several web design forums and events. I also enjoy visiting other companies to conduct User Centered Design Workshop for raising awareness of UCD methodology and User Experience Design.
Member of the Board at ShibuyaUX and UXTokyo, Speaker and Mentor of Lean Startup Machine Tokyo.
- Keio University Shonan Fujisawa Campus
- Keio Academy of New York
- Stratford Academy
- Mckibben Lane Elementary School