I was having problems with my wife's iPad Air for last few weeks where it would take up to 9 hours to fully charge. As, it was under warranty so I scheduled an appointment at the nearby Apple store. The process of booking appointment was short and sweet.
Today, I went in for the scheduled appointment. I was checked in for my appointment by a staff member. Interestingly, they had an app for checking in appointments running on all iPhones & iPads with the store staff. It means, anyone can check you in for the appointment.
In few minutes, I was attended for the charging concern I mentioned above. After running couple of diagnostics tests. They simply replaced my iPad that I purchased last year in October. I erased the data, and restored it on new iPad in few minutes. I walked out as a happy customer with additional 3 months of warranty on the new piece.
I think, it's really hard to provide such a customer service and all around user experience
#apple #google #wish
- Jack Welch Management InstituteEMBA, 2015 - present
- University of Engineering and Technology2000 - 2004
Flynx - Read the web smartly – Android Apps on Google Play
Flynx helps you open articles and links from all your favorite apps like Facebook, Twitter, Whatsapp, Google+, etc. in a revolutionary new w
Farewell message on Frosted Flakes also a fitting epitaph for branch plants
High school teacher Stephane Gaudette got a surprise when he opened a box of Kellogg’s Frosted Flakes on Monday morning. The wax paper packa