My mother stayed at DeMay (Bilz unit) for rehab after a total hip replacement. She stayed 10 days, leaving 10/26/15.
The daytime staff is wonderful,especially the PT and OT staffers. Jamie in PT was fabulous, for example.The "care" at night, however, can only be described as a true nightmare. There are multiple issues - there is not enough room for me to express them all on FB. Patients after 10pm are treated without compassion, dignity or basic human decency.
1. On my mother's third night at DeMay, her roommate was struggling to breathe. My mom rang her red call button and the nurse (or CNA?) yelled at my mother and said, "WHAT DO YOU WANT NOW?!" Her roommate was struggling to breathe--it took forever for help to arrive -- and THAT was the response from the DeMay "professionals."
2. Last week, on Sunday night, a nurse attempted to give my mother her roommate's medication (which may have killed her due to allergies). She then argued with my mother about it, actually believing she did not know her own name.
3. I called the administrator to express my many concerns on Monday, October 19. I was assured that things would improve. Wrong. It got WORSE.
4. During the night, the same overnight staffer laughs and walks down the hall singing "Staying Alive". Seriously. This happens. That same woman also referred to a patient as an "F-----ing B------", also speaking about patients in the hallway in derogatory and demeaning terms.
5. While visiting last Wednesday, my mother's roommate was clearly sitting in a soiled adult diaper for HOURS. The smell was unbearable. No one changed it. No one should be forced to sit in their own waste for HOURS, nor should others have to smell it for HOURS.
6. When my mom's roommate (recovering from knee replacement) fell Friday night (10/23), my mom rang her call button. As was typical there,NO ONE answered the red call button. My mom and her roommate yelled for help for THIRTY minutes before someone helped.
7. While visiting on the afternoon of Saturday 10/24, a young man on a ventilator two doors down rang his call button. His room is near the nurses station. We saw the light outside his door flashing and could hear it ringing for more than a half hour. It took 35 minutes to answer him.
8. Saturday night (10/24), my mother's roommate was left unassisted in the bathroom and could not get up. She rang the call button and no one came. She then fell on the floor and hit her head. By then my mom was again yelling for help. No one came to help the roommate off of the bathroom floor for another fifteen minutes.
9. The patient library contains a book displayed front and center called "A Time to Die" -- like it's funny or a joke or cute to have for their patients to see.
10. While speaking with another rehab patient last week while visiting my mom, I was told, "It is so bad here that if you don't laugh, you'll just cry. That is how awful it is."
This is completely unacceptable. It is wrong. It is not any level of care that people should endure.
Lack of staffing is not an issue. I waited to post this until I removed my mom today from DeMay's "care". We honestly believed that she would be cared for, treated with respect, dignity and compassion. I did not think that she would be unsafe or threatened to be strapped down to her bed if she walked too far. I would not trust DeMay's Bilz Unit to care for my dog, much less another human being. You hear horror stories about these places-- you never expect that your parent will experience something like it though. If you are in need of rehab, avoid DeMay "Living" Center at all costs. When you are told by a patient that she'd rather just be shot and put out of her misery than ever go back to DeMay, it speaks volumes.