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Karl Sharicz
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78 followers
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WE HAVE MOVED Coupled with the launch of my new website www.horizoncx.com all historical blogs and any blogs from this point onward can be found here at https://horizoncx.com/cx-blog/
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The Corporate CX 7-Year Itch
This is my end-of-year blog for 2017 and, for those that
follow me, this blog page will morph into a blog page on my new website that should
be going live in January. In his 2017 end-of-year reflective blog, CX Consultant and
colleague Ian Golding wrote abo...
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How to Make Communication More Efficient in the Workplace
This guest blog comes to you courtesy of  David Mizne, chief contributor and editor of the award winning 15Five Blog. Remember when Ford and Bridgestone
Firestone lost billions due to a truly avoidable error ? The team designing the Ford Explorer didn’t coo...
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The Uphill Challenges of CX
On the cover of the November 2016 issue of Harvard Business Review
(HBR) in pink uppercase lettering is the headline “ WHAT KEEPS CEOs UP AT
NIGHT. ”  Just below that are the
words “Brand building, executive pay, and managing Millennials—for
starters.”   My...
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Just an ordinary oil change today and my Mechanic Richie Realini of Realini Auto in Braintree was kind enough to post for CX Day...and he really does love customers!!
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A Virtual CXPA Experience.
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The Power of a Bonded Organizational Culture
With onset of fall here in the Northeast US, I find the
changing seasons to be a time of inspiration and reflection.  Last evening I attended a lecture in our
local library.  Grant Welker, co-author
of the recently published book, We Are Market Basket , gav...
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In celebration of CX Day #cxday  I'm sharing why I joined the CXPA @cxpa_assoc 
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