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Kaled miah
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Kaled miah

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Read about my shambolic HTC experience

Hi +HTC UK , I have an on going case (14GBC460001865). After several weeks of failed call backs from your escalation team and 2 "repairs" my HTC One Mini as still faulty.

On the 8th of December I was asked after waiting for a further 2 weeks to send it for repairs for the 3rd time. Before the phone was collected the following day (9th December) I got an email from you guys saying a supervisor has decided to replace the phone.

To avoid any confusion (as by now I worked out what a joke HTC are) I rang and confirmed the email and was told its fine and to send it off with the courier as originally planned and it will be sorted on your end.

Guess what? Got a phone back today after 8 days, and its the exact same faulty phone! Its gone beyond a joke now. I rang and was told the escalation team will ring me tomorrow (another broken promise?)

I have asked for them to call me before 12 (noon) tomorrow (19th Dec), as after that I will be lodging a case with the small claims court and reporting this entire case to Watchdog.

If you are going to reply or call me back, please do so with the tracking number of the parcel containing my new phone.

Till 12 noon tomorrow I will continuously remind all my family and friends on all social networks why not to buy a HTC :) So it's probably best you call me sooner rather than later with the news I need.

For the record this case has been ongoing since September!

WHAT A JOKE HTC!

Thanks, Kaled
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What do you tell your mum you do if your an SEO professional?
 
The life of an SEO Professional, explained brilliantly by our newest recruit. 
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uh oh! Now IE has been hacked too
 
Ladies and Gentlemen, please note that Internet Explorer has been hacked, please read more here and be very careful! 
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Have him in circles
102 people
My Dog Loves's profile photo
M Johnson's profile photo
Muhibur Rahman's profile photo
Ian Barrett's profile photo
Stephen Day's profile photo
Abdul Mojid's profile photo
Kash Em's profile photo
Kate Moore's profile photo
Luke Redding's profile photo
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Digital Marketing
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SEO, PPC, Social, Emails
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  • MC&C
    SEO Account Director, present
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Absolutely shocking customer service from the actually owner who threatened to "Bar" me from his showroom because I pointed out he was incorrect. Why would the engine management light come on if the car is low on fuel? What an idiot! Good selection of BMWs but avoid this place and the owner if you have a tendency to correct people and not buy into bullshit! **AVOID****AVOID****AVOID****AVOID****AVOID****AVOID****AVOID****AVOID****AVOID**
Public - 4 weeks ago
reviewed 4 weeks ago
Great same day service, very reasonable price too.
Public - a month ago
reviewed a month ago
3 reviews
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Once again I recieved excellent service from the service department, particulary James Larke who always appears to go that extra mile! They dealt with my warranty company, kept me updated on the situation and provided me with a very nice loan car! The Q7 and I are treated very nicely everytime!
Quality: ExcellentAppeal: ExcellentService: Excellent
Public - 2 years ago
reviewed 2 years ago