Response from the owner - 2 months ago
Thank you for your review. We appreciate all reviews whether a 5 star or not. Obviously, a breakdown in the communication between our person handling your call and you. K&S, along with most other HVAC companies in Rochester, use flat rate pricing. This allows us to tell a homeowner the cost of a repair in advance of it occurring. Our flat rate for installing an inducer motor is $144.00. The $89.00 is our charge for traveling to your home and up to an hour of diagnostic time determining your problem. This helps covers the expense of our van, our technician riding in the van, stocking the van with all the necessary parts so we can repair most home comfort equipment in a single trip, gas, maintenance, insurance, etc, etc. I understand that you may feel this charge was above what you expected, but it is 100% accurate for the repair you required. We have met with our personnel and reviewed our process to make sure we are completely clear about the difference between the $89.00 trip & diagnostic charge and flat rate pricing to complete a repair. Thanks again for your review.
Brian Keehn, Manager