The drive home was going great, finished my quesadilla, had a little soda. Was just about to tear in my soft taco and I thought it was a little heavier than normal. I don't mind lettuce on my tacos but the problem is whenever it is on them from your establishment it is the only thing you can taste or see since there is so much on there. I had a hard time finding any meat or cheese in it. Whenever lettuce is on them they should be renamed to salad wraps since that is about all you are getting.
I get that mistakes happen and this is probably the first time in about 6 months that my order has been messed up at this particular restaurant. If it was in store I would have just gotten it replaced but I was already 20 miles away when I noticed. No soft taco is worth $4 in gas it would have cost me to turn around. Generally I don't have to check on my food at this store since as I mentioned they rarely get it wrong (there are a few other local places where this is not the case) and I happened to be in a hurry that day. I also hate people that pull ahead and then stop to check their food. I trust the employees enough to just take it and leave. If I wanted to double check everything I would have ordered in store and got it "to go" (again there is another local chain where I will not use drive-thru) but I was in a hurry which is what I figured drive-thru is for in the first place.
- Athens High School2001
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