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Joseph Ruiz
Works at Strategic Marketing Solutions,LLC
Attended Northeastern University
Lives in Richmond, VA
4,045 followers|161,192 views
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Joseph Ruiz

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Personalization is key to being relevant, earning trust and selling. 

#socialselling  
It’s ironic that numbers are what’s bringing sales closer to personalization. Numbers seem impersonal but, you can them to create a picture of the person.
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Joseph Ruiz

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Getting better employees without replacing them is a great strategy. According to +Daniel Pink Autonomy, Mastery and Purpose are the drivers. #CXO #customerexperience  
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I thought this was a really good list. Serves as a helpful checklist and reminder of some key customer experience drivers.

Happy New Year!

Anyone think of any additional items to add to the list?
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I think you are on to something Bill 
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I put together a compilation of stats in a number of different categories. I have seen posts like this; however, this list is organized by specific categories. Many of these stats can and should fit into more than one category based on unique needs and situations. Perhaps these might help provoke some thinking for the new year ahead. Happy New Year! #cxo  
The marketing experience for consumers is evolving. Here are some customer experience stats that will have you thinking twice about your business.
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Love the idea of an employee experience map! Great thought +Annette Franz Richard Branson says the way you treat employees is the way they'll treat customers. There may be at least 18 reasons I am off to see how many I can count. H/T to +Bill Quiseng for sharing the post. #cxo   #customerexperience  
 
18 Reasons to Map Customer Journeys

QUI TAKEAWAY:
"Remember, don't map for the sake of mapping. We're not just checking a box, to say that we created maps. They are not the endgame; they haven't been dubbed "the backbone of customer experience management efforts" for nothing. Journey maps are a valuable tool in your company's effort to improve the customer experience." +Annette Franz 

#customerexperience   #cx  
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+Annette Franz my pleasure.
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Can and should CSR (Corporate Social Responsibility) really make a difference in business? Should it? Do consumers really care and will they vote with their wallets? 

I address these and other questions in my latest Maximize Social Business Post. 

#CSR #Custexp 
What 3 company attributes give a differentiating customer experience? Find out here and learn how to use them to drive a positive customer experience
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+Robin Davidson thanks Robin
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Joseph Ruiz

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Happy New Year +Joseph Olewitz wishing you a bountiful 2016 my friend.
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Time to tear down the walls that get in the way of great customer service.
 
Five Must-Have Components Of A Modern Customer Experience

QUI TAKEAWAY
"In customer service today there are walls at every turn–there are walls for agents and walls for customers. There is no fluidity. Fluidity in customer experience puts you light years ahead of your competitors. It is the number one, no-brainer way to flood your gates with customers (in a good way)." +Blake Morgan 

#customerexperience   #cx  
Companies coming out of the sharing economy are first to execute well on customer experience innovation. They simply move much faster than anyone else. These companies are moving the fastest to leverage tools such as mobile to bring amazing customer experiences. For example it was just announced you can hail an [...]
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+Bill Quiseng Appreciate your sharing as well Bill.
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The marketing experience for consumers is evolving. Here are some customer experience stats that will have you thinking twice about your business.
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Need to create infographics to capture and engage your readers? Here's a primer on infographic design that will help.
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Check out this free online conference! It’s called The Influence and Impact Summit. What an amazing lineup. Don’t miss it if you’re building an online tribe. #InfluenceImpact
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Great quote.
 
"To the best of my knowledge, no one has ever lost a customer by being responsive to their needs."
Steve Ventura

#customerservice   #custserv  
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Have him in circles
4,045 people
Gloria Amalie's profile photo
Terry Hyland's profile photo
Ralph locklear's profile photo
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Michael Cochran's profile photo
Mr Sinh's profile photo
Mitch Joel's profile photo
vebhav jain's profile photo
mostafa elshaky's profile photo
Education
  • Northeastern University
    MBA, 1985 - 1997
  • Oral Roberts University
    Business, 1971 - 1975
Basic Information
Gender
Male
Story
Tagline
Integrated Marketer, SoMe Explorer, Connector
Introduction
I am the owner of Strategic Marketing Solutions, LLC, that delivers strategic integrated marketing solutions.  I believe relationship marketing has a whole new meaning these days. 

Social media and technology are fundamentally changing the way consumers buy and smart companies are adapting the way they go to market.

I believe relationship marketing entails inbound marketing and traditional marketing.  There really is no one size fits all marketing strategy. 

Consumers are more savvy than ever, studies show they trust each other more than traditional marketing messages.  

Listening, gathering insights, creating valuable content, delivering an exceptional customer experience are all necessary to stand out in the rapidly changing world we live in.

I enjoy working the collaborative process of developing marketing strategies that are aligned across all stakeholders internally and externally.
Work
Occupation
President - Strategic Marketing Solutions, LLC
Employment
  • Strategic Marketing Solutions,LLC
    President, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Richmond, VA
Previously
Boston, MA - New Canaan, CT
Frank and his team host and maintain websites for my clients. The entire group are knowledgeable, responsive and a pleasure to work with. They regularly go above and beyond to help solve problems. They recommend the solutions that are best for me and my clients even if that means alternative solutions that generate less potential revenue for them. I recommend them without any hesitation. I consider them a valuable resource partner.
Public - 8 months ago
reviewed 8 months ago
Love working with the crew. Ralph, Josepf, Ric and the others have helped me: 1. Increase site traffic 2. Make the switch to a more effective platform 3. Create a conversion rate optimization strategy 4. Improve my companies Facebook presence/strategy 5. By being flexible and adapting/accommodating to my changing needs. I really feel the power and presence of a team with help and they are very responsive. I highly recommend these folks and use them to help my clients too. Going with these guys was a smart decision.
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Public - 2 years ago
reviewed 2 years ago
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