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Joseph Ruiz
Works at Strategic Marketing Solutions,LLC
Attended Northeastern University
Lives in Richmond, VA
3,601 followers|149,622 views
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Joseph Ruiz

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I like this 10 C Customer Experience Model. It identifies key elements of a customer centric marketing model. #CXO #custexp
The 10C model is a scalable construct that can be used when auditing, researching, planning and building customer experiences. This approach takes a look at critical variables for strategy and practice for managing customer experiences online and offline, to acquire, retain and turn customers into satisfied loyal brand advocates and ambassadors. Why is this critical? Brands live in a whole new world. •Omni-channel world •Multi-device ...
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What a great post! Thank you +Joseph Ruiz for sharing this.
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Hello I help clients learn and implement the Principles, Processes and Practices of customer experience marketing. One of the best practices for most of my clients is a strategic Linked In presence. I am here to learn and share. I look forward to connecting with you.
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Joseph Ruiz

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Great workaround +Gary Sharpe thanks for sharing
 
How To Take Back Control of LinkedIn Groups.
Background.   Recently, LinkedIn released a number of edicts on changes to Group Management. In particular, they are now only allowing Group owners to pick a single discussion post as a Manager's Choice. They are also removing your ability to individualize ...
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With all the harsh weather #frozenpipes have created water damage for many. If you, or someone you know, has experienced damage due to some kind of flooding here is some guidance on getting it fixed. #waterdamagerestoration #RVA 
Water restoration for residences or commercial property is a very complex process, one that can create plenty of big problems for the victims of water damage. It’s both an art and a science, and it requires a very experienced team of professionals to achieve success without problems.When choosing a professional restoration service you will want to be sure they: Provide a plan of action and are able to provide the required documentation for your i...
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Joseph Ruiz

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Thanks +Judy Gombita +Bob Geller very interesting 
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+Anne Moss Rogers thought you and +Howard Deskin might find this interesting. Shows how to conduct a #contentaudit also explains why.
Inform and inspire your audience. Why Altimeter? Our differentiators. iStock_000011894443Medium. Join Our Team Altimeter Is Hiring! Our Research. Research is the lifeblood of our business. Our Clients. Trusted by top brands and innovative upstarts. Policies. Honesty, transparency and openness ...
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That's what I was thinking
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Joseph Ruiz

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+Rob Petersen is at it again. He provides a list of 17 relevant measurements, sometimes called KPI or Key Performance Indicator. He defines each of the 17 terms. One of my personal favorites is a sales lead - someone with the interest, authority, and budget.

He includes an interesting video with some additional information. Very helpful resource #measurement #KPI 
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Joseph Ruiz

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+Rob Petersen offers 21 ways to tell the difference between strategy and tactics. There is a lot of confusion, some behave as though you can have one without the other. Others use the terms interchangeably. These 21 ways will help distinguish the difference between the two.
Strategy or tactic? Great tactics win battles but great strategies win wars. You can one without the other. Here's how to know the difference.
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Joseph Ruiz

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Excellent resource helpful tools. Thanks +Jesse Aaron 
 
Want to make your own GIFs or spruce up content with reaction GIFs? Check these tools and sites out!
Did you know videos increase understanding of a product or service by 74%? Or that 90% of internet users agree that videos help them decide whether or not to buy a product? Videos are easily the best way to capture and retain...
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Thanks to +Judy Gombita and +Augie Ray for feedback that inspired this post. Easy to say customer experience without an outside in focus. #customerexperience  
Do you ever get caught in the customer experience trap? What is the customer experience trap? Find out how POST can help.
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Happy to help out, Joe!
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Worth noting
 
Increase Customer Retention by 5%. Increase profits up to 95%! #contentmarketing +Joseph Ruiz +Steve Sult 
Studies show that when people are more engaged with a brand or company, they are more likely to become loyal customers and potential promoters. In a recent Michigan State University study, satisfied restaurant patrons who received a “thank you” after posting their positive comments, increased their patronage to the restaurant by 50%. In fact, the thank you was just as effective as communications that offered coupons or discounts.
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Wayne - Thanks so much for taking time to post that feedback. 
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When +Kevin Mullett Googles, Tweets, Links I listen. Seriously a smart and generous fellow. Great #contentcreation  tips and suggestions. 
 
Struggling to Discover Relevant Content Ideas?

Both Google and Bing openly show you relevant subject themes and keywords your website should have content to cover. And look if they list it, their audience is looking for it. This isn't difficult or costly to discover either, and certainly isn't some dangerous or tricky SEO thing. You just need to know where to look, and how to correctly apply the information.

As you type queries into either Google or Bing you will see predictive suggestions. These are queries the search engines believe are related. Boom, write content that covers those alternate concepts. Bonus points if you can link this new content to a conversion page that is on the same subject. (Don't link to irrelevant content) Need long-tail or additional suggestions?  Look to the "related to" section on Google and the "related searches" sidebar on Bing.

This is a short and over-simplified example, but it should get you started.

#seo   #contentmarketing    #blogging  
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+Kevin Mullett
you are most welcome my friend
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In his circles
1,838 people
Have him in circles
3,601 people
noviana indrayani's profile photo
Mike Le Pard's profile photo
Roberto Micozzi's profile photo
Gail Jenner's profile photo
noelle Cablay's profile photo
Margie Arnett's profile photo
Jason Vitug's profile photo
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Education
  • Northeastern University
    MBA, 1985 - 1997
  • Oral Roberts University
    Business, 1971 - 1975
Basic Information
Gender
Male
Story
Tagline
Integrated Marketer, SoMe Explorer, Connector
Introduction
I am the owner of Strategic Marketing Solutions, LLC, that delivers strategic integrated marketing solutions.  I believe relationship marketing has a whole new meaning these days. 

Social media and technology are fundamentally changing the way consumers buy and smart companies are adapting the way they go to market.

I believe relationship marketing entails inbound marketing and traditional marketing.  There really is no one size fits all marketing strategy. 

Consumers are more savvy than ever, studies show they trust each other more than traditional marketing messages.  

Listening, gathering insights, creating valuable content, delivering an exceptional customer experience are all necessary to stand out in the rapidly changing world we live in.

I enjoy working the collaborative process of developing marketing strategies that are aligned across all stakeholders internally and externally.
Work
Occupation
President - Strategic Marketing Solutions, LLC
Employment
  • Strategic Marketing Solutions,LLC
    President, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Richmond, VA
Previously
Boston, MA - New Canaan, CT
Love working with the crew. Ralph, Josepf, Ric and the others have helped me: 1. Increase site traffic 2. Make the switch to a more effective platform 3. Create a conversion rate optimization strategy 4. Improve my companies Facebook presence/strategy 5. By being flexible and adapting/accommodating to my changing needs. I really feel the power and presence of a team with help and they are very responsive. I highly recommend these folks and use them to help my clients too. Going with these guys was a smart decision.
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reviewed a year ago
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