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Jordan's Furniture Natick
Furniture Store
Today 10AM–9PM
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The three delivery young men were very nice. They set up my two recliners quickly and put them where I wanted. Everything went smoothly and I am very pleased with my new furniture.
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1 Underprice Way Natick, MA 01760
1 Underprice WayUSMassachusettsNatick01760
(508) 424-0088jordans.com
Furniture Store, Mattress StoreToday 10AM–9PM
Tuesday 10AM–9PMWednesday 10AM–9PMThursday 10AM–9PMFriday 10AM–10PMSaturday 10AM–10PMSunday 11AM–7PMMonday 10AM–9PM

Shop the 110,000-square-foot Natick store and browse New England’s largest selection of quality name brand furniture and mattresses all under one roof. And while you are there – visit Kelly’s Roast Beef or enjoy a movie at the Sunbrella IMAX theater.
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Have them in circles
63 people
Lynne Edgehill's profile photo
Nancy Goodwin's profile photo
Cassandra Martin's profile photo
jean Iannetti's profile photo
Christopher Wilson's profile photo
MegaZone's profile photo
JF Furniutre's profile photo
Altair Customer Intelligence's profile photo
Dale Graessle's profile photo
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Review Summary
4.7
323 reviews
5 star
267 reviews
4 star
41 reviews
3 star
5 reviews
2 star
5 reviews
1 star
5 reviews
"Great job to everyone from the sleep lab technician to the delivery guys."
"The price was great and my new mattress is sooooo comfortable."
"Beautiful and wonderful quality furniture, accommodating sales people."
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Sarah Gianos
2 weeks ago
I went in looking for a new bed (frame not the mattress) because it was time for an update, and I new I was looking for something upholstered and possibly platform style. We were helped by a man named Tim Raymond who I highly recommend asking for because he was amazing! He put in every effort to help me find exactly what I was looking for, from beds, to colors to materials etc. He was awesome to deal with and he was always right there if I needed to ask a question. I was there for quite a while, almost 2 hours or more probably and he helped the entire time. The bed I ended up choosing was a little more than my price range but it was outstanding quality and just wonderful. I also love how Jordan's had fabric protection, so If I can not get a stain out they will come do it and if they still cannot they will send a whole new piece! Though it did cost extra for the protection plan it is worth every penny considering what I was purchasing. I have not received the bed yet, because it was a custom order but everything went perfect and I cant wait until it comes in! This was not the first time I had been to Jordan's, my parents has always shopped there for their furniture, and every time we have outstanding service and I have never seen better quality furniture at any other store.
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Mommy Dearest
a month ago
We could not ask for better service throughout the entire experience. Prior to shopping, we tried to educate ourselves about mattresses and which one we should get. It was so confusing, I didn't even want to bother getting a mattress. Our sleep technician, Jen Valois, took all the mystery out of what kind of mattress we would need. She greeted us within 15 seconds of our entering the Sleep Lab. Her extensive knowledge of the merchandise was impressive. She was very professional, yet friendly, without being pushy. She took plenty of time to understand our sleep requirements, and suggested a few models for us to test. She let us try out everything and did not pressure us in any way. We eventually selected a firm mattress that we expect will provide us with great comfort and durability. She also showed us how wonderful the Mantua Power Base will be in providing elevations for both head and feet. I know that power base is going to be GREAT. Jen took the time to make sure we understood what to expect from our new mattress in regard to the "new mattress smell", which I thought was no big deal. She suggested we air it out for several hours, which we did. I could have easily made up the bed right away without a second thought to the anticipated odor. There really wasn't any kind of overpowering smell. She also mentioned that the degree of firmness would be a little different from the floor model we tested. Jen made sure we were fully aware of how to care for the new mattress, the pillows, and the mattress and pillow protectors. As soon as the delivery men left, we laid down on the mattress and it was awesome! Speaking of the delivery men, these two guys came in and were out in record time. They, too, were very professional yet friendly. "Steve" answered all the questions I had regarding the power base and the remote. Both men were extremely efficient and careful in placing the power base in our bed frame, getting the mattress in place, and taking out the old mattress and box spring. All in all, our experience at Jordan's made shopping for the new mattress a pleasure. P.S. We've now gotten to sleep on the mattress for a couple of nights. It is amazing!!! My lower back hasn't felt this good in years. I get up with NO lower back pain. I love this mattress, and I love the Squoosh pillows!!!
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Joy Colarullo
3 months ago
Jonathan was extremely helpful and knowledgeable assisting us in purchasing our mattress and power base. He was very professional and we did not feel at all pressured to buy. We don't actually have the mattress yet, but assume we will be just as happy with it as we were with our search and feel confident that we will be dealt with fairly if anything is wrong.
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Cornelius Vandeusen
6 months ago
experience was as close to perfect as one can get. Sleep Lab Tech "AYB" could not have done a finer job all the way through. She was extremely pleasant, helpful and very cooperative. My daughter and I went in to find a new mattress. Unfortunately , even though AYB found exactly what we needed, getting it back to my home in Ithaca NY was not to be. I did purchase 2 new pillows and because of AYB's being helpful and cooperative, we purchased two new beds . Easier to move back to Ithaca. Thank you and Angela for your help.
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David Timmons
2 weeks ago
Ned in the Sleep Lab was great! Paid attention to the needs of our family and answered all questions. He was very knowledgeable and courteous. He ensured we received our military discount, something I am very grateful for Jordan's Furniture, and completed our purchase very efficiently. Thanks again Ned and Jordan's you have a customer for life!
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Donna DiPietro
7 months ago
I would give Jordan's Furniture more than 5 stars if I could. I needed some new furniture for the condo that I just moved into and went to Jordan's last week-end - after looking on-line at their inventory. I was greeted by a nice lady who contacted one of the sales reps - Joshua McMillan. Josh did a fantastic job showing me around, giving specifics and answering my questions. I bought a sleeper sofa, matching cozy chair, dining table with chairs, coffee table and an end table. Then today, I realize I need a TV stand. I saw one on-line that I like and called Jordan's. I told them I had ordered furniture this past week-end and they asked who my sales rep is and I was directed to him. I spoke with Josh once again and he took today's order.The TV stand will be arriving with this week's delivery. Thank you Jordan's and Josh for the great shopping experience.
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Christine Melkissetian's profile photo
Christine Melkissetian
2 months ago
I have been buying furniture from Jordan's since they were located in Waltham (imagine!)!! I have always, always had a good experience with the staff from the greeter at the door to the delivery people and every person in between...helpful, friendly, knowledgeable and professional. I cant imagine going anywhere else! Thank you!
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John Flaherty
6 months ago
Good selection of furniture. Ordered a bedroom set for my son. The delivery men dropped one of the pieces of furniture off the truck and it broke into several pieces. Jordans brought the broken pieces back to their shop and put it back together and attempted to force me to take delivery of the broken furniture they had put back together again. I told them I did not want the fixed furniture and that I wanted a new piece. The people at Jordans were very argumentative and insisted that we take delivery of the furniture that their delivery people broke. They claimed the furniture was "good as new". They would not give me a discount for delivering what amounted to refurbished furniture. Jordans finally agreed to send me a new piece of furniture, but I did not appreciate the fact that they were so argumentative about it. Their customer service could use some improvement.
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