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Jordan Harbour
Works at Sage Web Strategy + Desig
Attended University of Victoria
Lived in Victoria, bc
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Jordan Harbour

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7 Alternate Histories of Rome!
What if Rome's history was different? In these alternate histories of Rome, we'll explore a very different world.
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Jordan Harbour

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Images of Weird Tank Designs 
The top weird tank designs with images of tank concepts and experiments. Pre-20th century tanks, weird WWI tanks, weird WWII tanks, Cold War
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Jordan Harbour

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Work
Occupation
Account Manager
Employment
  • Sage Web Strategy + Desig
    Account Manager, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Victoria, bc - Urumqi - Dublin - Al Humayma - Edmonton - Vancouver - Shin Asahi
Story
Introduction
Jordan Harbour is an Account Manager at Sage Web Strategy + Design.  In his spare time, he keeps his love of archaeology and history alive with his podcast, Twilight Histories.
Education
  • University of Victoria
    Greek and Roman Studies, Anthropology
Basic Information
Gender
Male
I would like to warn you against joining VI Fitness. I believe their busienss model is based on snaring customers into complex contracts and then showing complete implacability when it comes to customer service afterwards. I will tell you what happened to me and let you be the judge. I got a new job which had a gym. However, I still had 6 months remaining on my contract (Shelbourne location). I phoned and asked if I could transfer my membership to my wife. The manager told me I could not. She cited the contract saying unless I had a medical reason, I was locked in. She then told me, "It's not our fault you don't use your membership." I did not provoke this young woman to snap at me like this and was completely surprised by how rude she was. I imagine she has dealt with people asking for similar requests in the past and in my case became defensive out of habit. But that's not all. As if following a script, the the girl then tried to sell me promotional products to get my wife on a contract. I thought that pretty audacious considering how rude she had just been to me. Good companies will find ways to accommodate their customers through the vicissitudes of life. They will show flexibility and will find ways to serve both the company and its clients. My experience with VI Fitness was quite the opposite. They proved inflexible, rude and concerned only with squeezing more out of me. Although I will finish paying the money I owe, my wife and I will not return to this gym and we will strongly encourage our friends and family to stay clear of it. I regret this experience and don't wish it on anyone. Good customer service is a pleasure. Bad customer service is an awful thing.
• • •
Public - 8 months ago
reviewed 8 months ago
I would like to warn you against joining VI Fitness. I believe their busienss model is based on snaring customers into complex contracts and then showing complete implacability when it comes to customer service afterwards. I will tell you what happened to me and let you be the judge. I got a new job which had a gym. However, I still had 6 months remaining on my contract (Shelbourne location). I phoned and asked if I could transfer my membership to my wife. The manager told me I could not. She cited the contract saying unless I had a medical reason, I was locked in. She then told me, "It's not our fault you don't use your membership." I did not provoke this young woman to snap at me like this and was completely surprised by how rude she was. I imagine she has dealt with people asking for similar requests in the past and in my case became defensive out of habit. But that's not all. As if following a script, the the girl then tried to sell me promotional products to get my wife on a contract. I thought that pretty audacious considering how rude she had just been to me. Good companies will find ways to accommodate their customers through the vicissitudes of life. They will show flexibility and will find ways to serve both the company and its clients. My experience with VI Fitness was quite the opposite. They proved inflexible, rude and concerned only with squeezing more out of me. Although I will finish paying the money I owe, my wife and I will not return to this gym and we will strongly encourage our friends and family to stay clear of it. I regret this experience and don't wish it on anyone. Good customer service is a pleasure. Bad customer service is an awful thing.
• • •
Public - 8 months ago
reviewed 8 months ago
2 reviews
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