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Jonty Pearce
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Jonty Pearce

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jorobinson.cch@gmail.com
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Jonty Pearce

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Nice Video case study on Speech Analytics
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Jonty Pearce

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Nice video on making coaching more positive.
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Jonty Pearce

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Why Web chat is becoming the channel of choice
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Jonty's Tip: Don't target agents with talk time
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Being interviewed at CC Expo
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Interesting video on how turn turn around reluctant workers.
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So true
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Jonty Pearce changed his profile photo.

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Story
Introduction
I am the Editor of Call Centre Helper
Basic Information
Gender
Male
Work
Occupation
Editor of Call Centre Helper
Skills
contact centre, call center, ACD, IVR, Workforce Management, Erlang