Fun with FairPoint Communications... bleh.
FairPoint: "Sure, we can zero out that account balance for you, if you'd like."
Me: "Um, actually, I'd like my money back."
FairPoint: "Okay, we can also do that for you, if that's what you'd like."
FairPoint: "I'm sorry, I can't find a Unit 7 at that address. If we send it to Unit 8 will it get to the right address?"
Me: "No, that will go to our neighbor."
FairPoint: "Well, I see Units 2, 3, 4, 8, and 11."
Me: "Well, I'll assure you that there is a range of units from 1 to 14 or so and we're Unit 7."