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Jon Berna
70 followers -
Road-tested and Battle-hardened Data-Guru
Road-tested and Battle-hardened Data-Guru

70 followers
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Here are 5 recommendations to get your month started faster, with less stress and more focus
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Your dealership can conduct a pre-snap read and audible to the correct inbound call strategy dynamically based on each customer
With customer expectations at an all-time high, you need to separate yourselves from the pack by making your dealership’s customer service look effortless. http://owl.li/sS6V8
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Your dealership is receiving calls from a vast array of sources, for new vehicles, used vehicles, marketing campaigns and voice mail returns. This article shows you how to organize them to go to the right person at the right time so you can diagnose each situation correctly.
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Think about how each of your employees, managers and top managers are persuaded. Here are some examples http://owl.li/rAE9V
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Here is a story about a customer that communicated and negotiated at one of the highest levels I have seen to-date. http://ow.ly/rvY6l
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Second of my 4 part series on Managing Your BDC Like a Call Center | A clear way to take your BDC to the next level with advanced processes. Read More: http://ow.ly/qakkU
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First of my 4 part series on Managing Your BDC Like a Call Center | A clear way to take your BDC to the next level with advanced processes. Read More: http://ow.ly/q85vp
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Roll out the red carpet with my post-appointment checklist
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