Help Desk Technician, 2007 - 2014
Monitors environmental conditions in 7 server and switch closets
Monitors and troubleshoots the hospital's CDP backup system
First responder for all the hardware and software issues for the nearly 300 Dell workstations and laptops
Conducts hardware procurement, installation, troubleshooting, and replacement to include optical drives, hard disc drives, RAM, motherboards, et cetera
Research Analysis and Maintenance
Network Security Analyst, 2004 - 2006
FT Shafter Honolulu, Hawaii (2004-2006)
Monitors network health, operations, and security for the Army for the Pacific Theater (Hawaii, Alaska, Japan, Okinawa, and Guam).
Communicated with customers to resolve problems with Windows 2K, Microsoft Exchange, and Outlook 2K.
First line of customer service to the Army Pacific Theater. Handles tier one troubleshooting.
Overhauled numerous written Training Tactics & Procedures which increased troubleshooting accuracy and measurably improved workflow.
Tracked network, e-mail, and web issues in Remedy which resulted in problems being solved in an accurate and timely manner.
Technology Instructor, 2000 - 2004
CompUSA Honolulu Hawaii (2000-2004)
Conducts training for classes ranging in size from 3-35 trainees in the areas of computer use, and personal technology.
Improved trainees' skills in Microsoft products, increasing their efficiency and marketability.
Planned and prepared one-on-one training for local Hawaii businesses, resulting in a more organized office environment, and an increased knowledge of Outlook, Microsoft Word, and PowerPoint.
Provided training in HTML and Macromedia Dreamweaver. Made it possible for small businesses to save money by creating/maintaining their own websites.
SMF Systems Technology Corporation
Trainer, 2002 - 2004
SMF Systems Acquisition, Inc. Hickam AFB Hawaii (2002-2004)
Provided training and instructional materials.
Designed a tailor-made Microsoft SMS course for the Hickam AFB Network Operations Center. This course clarified the duties and responsibilities of the Network Operations Center personnel.
Formulated long-range training goals
Configured a networked classroom from existing computers and equipment which was then used for technology training for Air Force personnel.
Naval Instructor, 1997 - 2002
United States Military, Navy Pearl Harbor Hawaii (1997-2002)
Conceptualized and designed training and instructional materials for US and Foreign Navies.
Overhauled and updated the Submarine Fleet Mission Program Library course to more closely reflect the latest in hardware and software changes in the Pacific Fleet.
Formulated long-range training goals that ensured the submarine fleet stayed up-to-date in oceanography and underwater sonar tactics.
Assisted with the design, development, and construction of a networked classroom from existing computers and equipment which was then used for technology training for US and Foreign Navies.
Provided instruction to the Japanese, Australian, and Korean Navies. Communicated effectively across cultural lines.
Designed and developed a kiosk at the front entrance to the Naval Training Center which displayed updated classroom assignments and directions to classrooms and labs. Wrote the HTML pages and modified the Internet Explorer web browser.
USS COLUMBIA SSN771
Combat Systems Training Administrator, 1997 - 1999
USS COLUMBIA SSN 771 Pearl Harbor Hawaii (1997-1999)
Planned, coordinated, and directed personnel training for a department of 25 individuals.
Formulated long range training plans and goals.
Conducted testing; tracked the results in an Excel spreadsheet to ensure that training goals were consistently met or exceeded.
US Navy Instructor Training School Pearl Harbor Hawaii
US Navy Curriculum Development School Pearl Harbor Hawaii
Certified Internet Webmaster CompUSA Hawaii
Foundations Associate CompUSA Hawaii
Microsoft Office User Specialist in Word 2000 and PowerPoint 2000 CompUSA Hawaii