I've actually had two positive interactions with ASUS support in the past, but this story from John is nearly enough to completely invalidate them. It's one thing to receive poor customer service, it's another to be openly mocked on social media by company employees.
I sincerely hope to see a future article from John showcasing the earth ASUS moves to make this situation right. Since an employee is directly involved, I hope to see that same employee actively involved in the resolution as well - companies can't remain faceless when employees are speaking for them on social media.
Best of luck in getting this addressed, John.
I am sorry that you have gone through this and I support your decision.
I disagree with asking a client to repeat their request and find it idiotic to ask to repeat troubleshooting. I don't say that any Asus representative is an idiot, but it is improbable that I would accept such a request.
The conversation must be continued by the person who started communicating with the client. I do not talk with teams who do not assign me an account manager; well, I am actually more interested in a main communicator, a person who understands me easily and coordinates whoever else is needed for the orders I place.
I want to never buy from Asus.
I actually have more to say.
- Illinois CollegeGerman, Religion (B.A.), 2003 - 2007
- University of CincinnatiWomen's, Gender, and Sexuality Studies (M.A.), 2010 - 2012
- PocketablesEditor-in-Chief, present
- Sangamon Auditorium, University of Illinois SpringfiedSenior Ticket Seller, present
- Lincoln Land Community CollegeAdjunct instructor, present
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