+Verizon Wireless do I have to cancel my contract? Your fraud department and your customer care department need a program where they work together to fix issues when people have been hacked. One hand doesn't know what the other is doing. 20 minutes on the phone today over a week of waiting for a call back and my issues are still not fixed. Sadly your company has lost a $900 phone due to your fraud department not being able to stop a shipment.