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"If you ever have to choose between a mobster's promise and a civil servant's, go with the mobster. Any time. Institutions do not have a sense of honor, individuals do." -- Nassim Taleb
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Nice quote!  Who is Nassim Taleb?
 
This is consistent with my life experience. 
 
Despite finding that individuals have a greater tendency to honor, the intent of mobsters most are fool you. This quote is fallacious.
 
The quote is exaggerated -- civil servants sometimes keep promises -- but I don't think it's entirely fallacious.

Mobsters are at least able to keep their promises. Civil servants are more impotent than dishonorable. They may make promises they're powerless to keep.
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