Response from the owner - 3 weeks ago
Taylor, thank you very much for your feedback.
While we have never charged additional shipping costs on our roll goods, we sometimes have charged additional shipping costs on small orders of hard surface materials. From your description, it appears you were shopping for ceramic/porcelain tile. While we do have a large selection of in stock tile as low as $.59 s/f, we also offer a large variety of unique specialty tiles that can be somewhat higher in cost than our standard tiles. Sometimes small orders of these tiles would have disproportionate shipping costs. This made it more difficult for us to determine a fair price which ultimately created a little bit of confusion. To fix this issue, we have decided to eliminate the extra shipping costs for all of these orders going forward.