Response from the owner - 4 months ago
Taylor, thank you very much for your feedback.
While we have never charged additional shipping costs on our roll goods, we sometimes have charged additional shipping costs on small orders of hard surface materials. From your description, it appears you were shopping for ceramic tile. While we do have a large selection of in stock tile as low as $.69 s/f, we also offer a large variety of specialty tile that can be somewhat higher in cost than our standard tile. To expedite delivery on these small orders of specialty tile, some suppliers use common carriers that determine shipping price per size and weight of the order instead of using a flat fee. This made it more difficult for us to figure shipping costs until we actually placed the order. In the past, we tried several different methods to determine a fair price for this additional shipping. However, as you mentioned, this caused confusion.
To eliminate all confusion, we have decided to remove any additional shipping costs on all orders.