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Joel Abbott
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BIG NEWS: Microsoft & Salesforce.com Annouce Partnership!!!!!
For those who haven't seen the news that is coming out of the US this evening, Microsoft new CEO Satya Nadella has announced a partnership between Microsoft and Salesforce.com .  This is really REALLY big news....and not particularly great news. For at leas...

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The Million Dollar Question - How To Get Buy In! - Part 1 (Management)
I recently attended
the CRM User Group at the Microsoft Campus in Reading (UK). If you haven't
gotten involved with the CRM User Group yet I would thoroughly recommend it. It
is run by a Microsoft   MVP   called Adam Vero . Adam is a top bloke and
fantastic...

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Service & Case Changes…Small But Mighty! Microsoft Dynamics CRM 2013 - Spring Wave
As part of
the Microsoft Dynamics CRM 2013 Spring Wave there are a whole host of updates
to different areas of this fantastic solution. To get more information on all
the changes, you can find the release preview guide here. In this
blog I just wanted to fo...

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Microsoft Dynamics CRM 2013 Mobile Options - xRM Product Demonstration
With the latest release of Microsoft Dynamics CRM 2013 mobile has become increasingly important to Microsoft. While the Microsoft Mobile App is certainly an improvement (with many more exciting improvements to come in "Vega" later this year) on what has gon...

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Microsoft Dynamics CRM 2013 Mobile Options - xRM Product Demonstration
With the latest release of Microsoft Dynamics CRM 2013 mobile has become increasingly important to Microsoft. While the Microsoft Mobile App is certainly an improvement (with many more exciting improvements to come in "Vega" later this year) on what has gon...

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Apex Planner v GroupCalender for Microsoft Dynamics CRM 2013 - xRM Product Demonstration
I was recently asked about the how the calendar and scheduling functionality works in Microsoft Dynamics CRM 2013 and unfortunately all I could think of was "not as well as you would think" (I THOUGHT this...didn't say it!) There is however a number of grea...

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xRM Quick Look - Sales Entity Overview
I was recently asked about the sales process in Microsoft Dynamics CRM 2013 and to give them a quick overview of how it works and potentially how they could use it. So, i decided to pull together a short video to show how these entities hang together in qui...

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The Money Pit of CRM Deployment! Delivering On-Time And In-Budget
Do you remember the film The Money Pit? Tom Hanks & Shelly Long star as home renovators who start with big dreams for their new home ultimately to realise that it will suck every penny from their lives.  Why are we talking about this? Many businesses would ...

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The Money Pit of CRM Deployment! Delivering On-Time And In-Budget
Do you remember the film The Money Pit? Tom Hanks & Shelly Long star as home renovators who start with big dreams for their new home ultimately to realise that it will suck every penny from their lives.  Why are we talking about this? Many businesses would ...

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The Money Pit of CRM Deployment! Delivering On-Time And In-Budget
Do you remember the film The Money Pit? Tom Hanks & Shelly Long star as home renovators who start with big dreams for their new home ultimately to realise that it will suck every penny from their lives.  Why are we talking about this? Many businesses would ...
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