I don't normally make negative comments or reviews publicly, however, I'm hopping perturbed at Enterprise Rent-A-Car of New Philadelphia, Ohio today!
So, I telephone this morning to ask if they have any "weekend specials" and to my pleasant surprise, the answer was yes. I was then told they had an "economy car" for only $32.89 with 300 FREE miles through Monday morning, and only .20 cents a mile over 300. SUCH A DEAL, so I make reservations to pick up the car at noon and they already had me in their system!
My wife Rose Ebner Bond Rinehart and I are full of excitement since our new used car broke down a few days ago and we got invited to a fundraiser.
I've also rented cars from this location on several occasions and never had experienced anything but 5 star service! However, today, I'm taking the time to explain my 1 star review!
Upon, arriving at the rental facility, I was promptly told they didn't have any cars available and I'd have to wait until one should return! So now, I'm starting to think I've been taken advantage of, having "hired" one of my son Jeremiah's friends with an offer of lunch, gas, & a little something for his time.
Adding salt to the wound, when I attempted to reserve the next car that should qualify for the weekend special, I was told, my PayPal card didn't qualify as a "Major credit card" and I'd also need to bring a utility bill or something to match my drivers license address. Interestingly, I'm already in their system from previous rentals which I used the same PayPal card. I was told their corporate policy had changed in the past year to only allow "Major" credit cards like AMEX, Discover, Visa & MasterCard issued only from a major bank!
This all could have been avoided if the "reservations" were actually made from the franchise location instead of a call center and the credit card definition policies were explained in advance!
In any regard, being a geek, I also find it outrageous that their call center rental records don't match that of the franchises!
So much for "Weekend Specials"... It's likely that the next time, I'll be calling Avis, Budget or Hertz Rental cars in Canton, Ohio for my next car rental!