- i-SightFounder/ VP Sales & Marketing, 1999 - present
- Carleton UniversityInternational Business, 1995 - 1999
Secrets of the Zappos Call Center - Service Insights Blog
The manager of the legendary Zappos.com call center talks to i-Sight to defend the telephone amid widespread calls for a shift to web-based
Investigation Report Writing Best Practices Quick Guide | i-Sight
Investigation reports must state the facts clearly and unambiguously to avoid misinterpretation. Allowing the reader room for interpretation
Investigation Interview Tips: Questions for Subjects and Witnesses | i-S...
Internal investigation interview tips for interviewing the subject and any witnesses. Featuring questions and tips from the EEOC to make the
4 Great Ways to Ruin a Workplace Investigation | i-Sight
We asked the experts to tell us about some of the biggest mistakes companies make when conducting workplace investigations. Here's what they
Copy(right) Cats: How Intellectual Property Theft Affects Everyone, Incl...
Each year an estimated $300 billion is lost in the U.S. due to intellectual property theft, making it a more serious crime than one might th
7 Trigger Phrases You Should Never Say to Anyone and Why | i-Sight
Learning these seven things you should never say to anyone and why will give you the tools you need to bring a peaceful solution to a diffic