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Joanne Munro
Works at Munro PA Services
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Joanne Munro

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Talking business with my favourite client Luan Wise, we discussed how we work together, how I clarify a task and manage her expectations, what value I bring to her business and what she looks for in a VA.

We then opened the floor to questions.

* This is how I landed Luan: bit.ly/1K77p49
* Luan's LinkedIn training courses: bit.ly/1ZXfXVA
This Hangout On Air is hosted by Joanne Munro. The live video broadcast will begin soon.
Q&A
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Live
Live Interview & Q&A Session With My Favourite Client - Ask Her Anything!
Mon, January 11, 2:30 PM
Hangouts On Air - Broadcast for free

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Joanne Munro's profile photo
 
* This is how I landed Luan: bit.ly/1K77p49
* Luan's LinkedIn training courses: bit.ly/1ZXfXVA
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Joanne Munro

Discussion  - 
 
Holding my first live Q&A session on Wednesday if you have any questions for me. 
 
Replaces old event - sorry!
This Hangout On Air is hosted by Joanne Munro. The live video broadcast will begin soon.
Q&A
Preview
Live
Live Q&A Session - Ask me Anything About Being a VA!
Wed, December 2, 2015, 2:00 PM
Hangouts On Air - Broadcast for free

9 comments on original post
1
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Joanne Munro

Discussion  - 
 
Hi there fellow VAs!  I'm running a survey to find out what free training would most benefit the business of other Virtual Assistants. Website SEO is in the lead so far but I'd love to hear from you before I close the survey.

There are only 5 questions and I've created the survey to ensure I'm providing exceptional value to readers of my website The VA Handbook.If you could contribute to the survey, I'd be most appreciative - I can then go off and create the training!

https://www.surveymonkey.com/s/LBYKSWM

Joanne Munro
@jojomunroro
www.thevahandbook.com
Web survey powered by SurveyMonkey.com. Create your own online survey now with SurveyMonkey's expert certified FREE templates.
1
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Joanne Munro

My Latest Blog Post  - 
 
Morning all!
My most popular blog post by far is 23 Ways to Market Your Business. I know many of you might've seen it on my site but I thought it might be nice to share it again here so you can get some inspiration and perhaps suggest even more ways new VA's can promote themselves when they're just starting out. x
Every Virtual Assistant needs to find clients, but when you first set out there seems to be so much to do and, unless you come from a marketing background, you’ve probably never done any self-promotion before. In fact, the thought probably makes you shudder, cringe or both! Well I’m sorry to tell you that you... Read more »
4
Joanne Munro's profile photoNadine Herring's profile photoJen Ammons's profile photo
4 comments
 
What type of online networking has worked for you? I've found that Google+, linkedin, and referrals have worked the most for me. I've learned that FaceBook is not the best social media for me to reach my target market (or at least with my current knowledge of Facebook) 
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Joanne Munro

Finding assignments  - 
 
I got this email today if anyone in London is interested:

Good Day, My name is Jimi Sayo and I am a therapist, but I also work with groups of business professionals who get together to discuss the exchange of business referrals.

We are currently looking for a reputable Virtual PA to whom we as a group can potentially refer our clients to.

If you are in a position to take on more work, I would love to introduce you to the other business owners to see if we may be able to help you.

If you are interested in joining us for breakfast at our next meeting, our next gathering will be at 06.45 am on Thursday, March 19 and we finish by 9 am. The venue is The Oasis College, 1 Kennington Road, London, SE1 7QP (2mins walk from Lambeth North Underground Station next to Kennington Police Station).

Please let me know and I can send you full details by email, or give you a call - whichever you prefer.

The meeting is £12 which includes breakfast. Please bring plenty of business cards (I'd suggest a minimum of 20 cards or brochures/leaflets to hand out to others). Also bring along your diary as this could be the beginning of some great joint venture and collaborations with other similar client base but non-competing businesses.

You can also register directly via Eventbrite at Book Your Business Breakfast Networking Opportunity There are alternative dates available, always on a Thursday. You will always be warmly welcomed.
1
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Joanne Munro

Discussion  - 
 
I'm thinking of designing a new Task Management system for VA's and I'd really appreciate your feedback.

Recently my main client asked for a summary of where we were at with the various non-urgent ongoing tasks she'd given me and I realised that all I was using was a Scribble Sticky Note to list my client tasks.

I then discovered that every freelancer I know just lists each client and their tasks on an Excel doc or on virtual sticky notes. Many of them are also using a multitude of different task-management systems (Basecamp, Trello, Drive etc) but are having to log in and out of different systems all the time depending on what the client uses. I realised there might be a need for a VA/Freelance version where YOU tell the client what to do and where to go.
 
The point is to keep it really simple so the fields would be the client, their tasks in order of importance (drag & drop to move), any deadline, the amount of time (or money) they want to spend on the task, and notes. These seemed to me to be the main things that a VA needs to know.

You give the client the link to their own page, and either of you can re-order the tasks into priority order. If any changes have been made then you receive an email notification. The task is either struck through when done, ticked, changes to green (traffic light system perhaps) or is greyed out etc so the client knows when the task is finished. They never have to ask you where you are with a task as they can see by logging in.

They'll still send you the original task by email of course as the brief is often long with screenshots etc, so you refer to the email for the task outline and just enter the name of the task in the management system. This way you have ONE place to manage all your clients and you can both get a weekly summary email if and when you decide you want it.

The system would be say £3-£5 a month (maybe depending on how many clients/users there are) which you can charge to expenses.

So far feedback has raised the possibility of having a private notes field for each party, a free version where it's JUST a personal task-management system for the VA (so a way to list and manage your client work but the client has no access), possibly integrating a time-tracker or invoicing system into it (I'd like to keep it simple though really) and the ability to export the list as a csv.

What do you guys think about this?
How do you manage your clients task lists? 
Do you think there's a need for this app? 
Would you pay for one? 
And can you offer any other features or comments that you'd like to see if one were designed please?

Thank you guys!
1
Proud Office Management's profile photoHelen Lawrence's profile photoKerry Field's profile photoJoanne Munro's profile photo
4 comments
 
Thanks for your comments - most helpful!  What I'm trying to get across I guess is that we're all using a variety of different systems for clients but I bet we write our own to-do lists on a spreadsheet or notepad. I was thinking of a place where freelancers keep their own stuff and the client uses what they're using rather than us adapting tot he client each time.

I use the free Toggl time tracker btw - it's excellent.

Thank you again for all your comments. I'm going to leave it for now. I don't think I've explained it properly enough and I don't think there's a need for it.
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Joanne Munro

General Discussion  - 
 
Holding my first live Q&A session on Wednesday if you have any questions for me. 
 
Replaces old event - sorry!
This Hangout On Air is hosted by Joanne Munro. The live video broadcast will begin soon.
Q&A
Preview
Live
Live Q&A Session - Ask me Anything About Being a VA!
Wed, December 2, 2015, 2:00 PM
Hangouts On Air - Broadcast for free

9 comments on original post
1
Add a comment...

Joanne Munro

Shared publicly  - 
 
Replaces old event - sorry!
This Hangout On Air is hosted by Joanne Munro. The live video broadcast will begin soon.
Q&A
Preview
Live
Live Q&A Session - Ask me Anything About Being a VA!
Wed, December 2, 2015, 2:00 PM
Hangouts On Air - Broadcast for free

2
2
Joanne Munro's profile photoJ M Steel's profile photo
9 comments
 
Thanks Jo, Their website is sometimes a bit flaky!!
Add a comment...

Joanne Munro

General Discussion  - 
 
Hi there fellow VAs!  I'm running a survey to find out what free training would most benefit the business of other Virtual Assistants. Website SEO is in the lead so far but I'd love to hear from you before I close the survey.

There are only 5 questions and I've created the survey to ensure I'm providing exceptional value to readers of my website The VA Handbook.If you could contribute to the survey, I'd be most appreciative - I can then go off and create the training!

https://www.surveymonkey.com/s/LBYKSWM

Joanne Munro
@jojomunroro
www.thevahandbook.com
Web survey powered by SurveyMonkey.com. Create your own online survey now with SurveyMonkey's expert certified FREE templates.
2
Add a comment...

Joanne Munro

Discussion  - 
 
Morning all!
My most popular blog post by far is 23 Ways to Market Your Business. I know many of you might've seen it on my site but I thought it might be nice to share it again here so you can get some inspiration and perhaps suggest even more ways new VA's can promote themselves when they're just starting out. x
Every Virtual Assistant needs to find clients, but when you first set out there seems to be so much to do and, unless you come from a marketing background, you’ve probably never done any self-promotion before. In fact, the thought probably makes you shudder, cringe or both! Well I’m sorry to tell you that you... Read more »
3
Add a comment...

Joanne Munro

General Discussion  - 
 
I'm thinking of designing a new Task Management system for VA's and I'd really appreciate your feedback.

Recently my main client asked for a summary of where we were at with the various non-urgent ongoing tasks she'd given me and I realised that all I was using was a Scribble Sticky Note to list my client tasks.

I then discovered that every freelancer I know just lists each client and their tasks on an Excel doc or on virtual sticky notes. Many of them are also using a multitude of different task-management systems (Basecamp, Trello, Drive etc) but are having to log in and out of different systems all the time depending on what the client uses. I realised there might be a need for a VA/Freelance version where YOU tell the client what to do and where to go.
 
The point is to keep it really simple so the fields would be the client, their tasks in order of importance (drag & drop to move), any deadline, the amount of time (or money) they want to spend on the task, and notes. These seemed to me to be the main things that a VA needs to know.

You give the client the link to their own page, and either of you can re-order the tasks into priority order. If any changes have been made then you receive an email notification. The task is either struck through when done, ticked, changes to green (traffic light system perhaps) or is greyed out etc so the client knows when the task is finished. They never have to ask you where you are with a task as they can see by logging in.

They'll still send you the original task by email of course as the brief is often long with screenshots etc, so you refer to the email for the task outline and just enter the name of the task in the management system. This way you have ONE place to manage all your clients and you can both get a weekly summary email if and when you decide you want it.

The system would be say £3-£5 a month (maybe depending on how many clients/users there are) which you can charge to expenses.

So far feedback has raised the possibility of having a private notes field for each party, a free version where it's JUST a personal task-management system for the VA (so a way to list and manage your client work but the client has no access), possibly integrating a time-tracker or invoicing system into it (I'd like to keep it simple though really) and the ability to export the list as a csv.

What do you guys think about this?
How do you manage your clients task lists? 
Do you think there's a need for this app? 
Would you pay for one? 
And can you offer any other features or comments that you'd like to see if one were designed please?

Thank you guys!
1
Sam Howard's profile photoAmanda Norris's profile photoPatricia Q's profile photo
15 comments
 
+Diligent Assistant was looking at new posts in this thread, I have never heard of freedcamp I'm going to have  a look. Thanks.
Add a comment...

Joanne Munro

My Latest Blog Post  - 
 
I've just published a new blog post on free or low-cost ways to market your VA business. Can anyone think of any more?
4
1
Sheila Penton's profile photoJoanne Munro's profile photo
2 comments
 
Thanks Sheila!
Add a comment...
Work
Occupation
Working Virtual Assistant and owner of The VA Handbook website
Skills
Newsletters & Autoresponders | All things Google | Blogging | Squeeze Pages | Social Media | Event Support | Writing CVs & LinkedIn Profiles
Employment
  • Munro PA Services
    Virtual Assistant, 2009 - present
    I’m a modern techie Virtual Assistant specialising in online research, newsletters, autoresponders, blogging, social media, event support and Gmail management.
  • Career Pioneers
    Owner, 2007 - 2016
    I used to run an extremely successful business writing and reviewing CVs and LinkedIn profiles. I wrote around 100 CVs a year and had a remarkably high success rate of writing CVs that got people called to interview. I stopped doing this to focus on the VA Handbook which I found more enjoyable.
  • Brighton Racecourse
    Event & Admin Manager, 2006 - 2009
    Overseeing around 550 events each year from small business meetings to huge conferences, trade shows and weddings, I ensured that suite layout, equipment, numbers, AV, catering, décor, entertainment, and security were coordinated and that the client’s event exactly met their specifications.
Story
Tagline
There just isn't an app for what I do!
Introduction

Busy Trekker with two businesses:

THE VA HANDBOOK

In May 2014 I set up a website aimed at showing people exactly how to become a Virtual Assistant, how to work better once they were set up, and then learn new skills to expand or change their niche.

The site is full of tips, resources, training and how-to videos. If you want to be a Virtual Assistant or are one already, then this is the website for you!

VIRTUAL ASSISTANCE

I'm also still a working VA. I provide remote support to busy consultants, marketers and creative freelancers. Services include data mining, online research, social media analysis and coordinating UK and international events. 

I also know how to do a ton of ‘techie stuff’ and have helped clients create newsletters and blogs, design and install email capture boxes, SEO their website, set up and import other email accounts into Gmail as well as shown them how to create and use Twitter, LinkedIn, Facebook, Pinterest, Google Plus and YouTube.

Bragging rights
In Nov & Dec 2015 I was asked to give case study interviews to both LeadPages and Aweber. In Oct 2015 I was part of a talk at the Brighton Summit on How to be a Digital Nomad. In Sept 2015 I was interviewed by Marianne Cantwell from Free Range Humans. In Nov 2013 I gave a practical session on how to find more clients using LinkedIn at WorthingDigital. In March 2013 I was one of 3 panellists at the Wired Sussex ‘Being a Successful Freelancer‘ workshop. In Nov 2012 I gave a presentation on ‘Using Social Media for Business’ to New Sussex Start Ups.
Basic Information
Looking for
Networking
Other names
Jo