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Joakim Nilsson
Works at SCRM Cloud
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Joakim Nilsson

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Happy to see +Brandwatch here! Such an awesome platform!
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You are a genious +Thomas Baekdal
 
Yesterday, I posted about the weird rule that requires bicyclists to take their hand off the handlebars to indicate which way they want to go. My argument is that this is a rather insane thing to do, because by taking your hand off, you effectively reduce your ability to steer by 50%. Even if you claim you can do so, it's still far less safe than using both hands to steer at all times.  

I mean, does this look safe to you? http://goo.gl/KOhNyb

Note: we had quite a good discussion about it too: https://plus.google.com/u/0/+ThomasBaekdal/posts/Z5nzT8nPDE3 .

The solution to this is rather straight forward. Legislate Encourage the all bicycles must come with indicator and brake lights. It's not hard to do. And the current state of tiny super energy efficient LEDs wouldn't really add any weight, nor even compromise the design. 

To illustrate this, I quickly made this photo (using an original photo from Trek bikes). The brake light would be built into the seat post, and function both as a rear light, and as a brake light ... with the indicator lights would be built into the two seat stays on either side of the back wheel.

The bicycles' design wouldn't change one bit. But with this concept, bicyclists would not have to take their hands of the handlebars for any reason. They would always stay in full control (which is especially critical near intersections) and motorists and other bicyclists would no longer wonder what the heck the person would do, making everyone safer.

So, let's make this happen.

It's such a simple yet effective change.
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Thanks for sharing and linking to my example Martin! I've an updated social media scorecard free for download here: http://www.joakimnilsson.com/metrics-analytics/download-your-free-social-media-metrics-dashboard/ 
To be an effective Social Media Manager for a micro, small and large business you may be asked to produce regular reports to justify the investment in Social Media.
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This poker legend kindly invited me for Korean supper in Vegas! Thanks Marco! 
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Participating in the iGaming North Anerica conference in Las Vegas sharing insights on social media strategy and best practise in the growing online casino space.
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Think twice before blindly trusting your data...
 
This is a rant about the state of analytics :)
Let me give you a simple example of why analytics sometimes have the tendency to make me want to pull out all of my hair ... or rather I already did, just look at my profile pic :)

Earlier today, I wanted to look at what the bounce rate was for a client of mine, for each of their pages. This should be a simple thing to do. Create a report by ‘page’, add ‘page views’ and ‘bounce rates’ … and you are done. 

Except, the result looked weird. 

So, I went back into the report building mode and searched for ‘bounce rate’ as a metric, and found two of them. One was called ‘Bounce Rate’, the other simply called ‘bounce rate’. Yes, that is exactly the same name.

So… I added both, and the result is what you can see in the picture below. Two identical metrics, with completely unidentical numbers. They do not even follow the same pattern.

Now, I’m sure that the analytics company behind this have a perfectly reasonable explanation (at least to them). They will probably tell me that Bounce Rate (capital) is based on a session level of analytics, whereas ‘bounce rate’ (lower case) is based on a hit based/calculated result. 

And they will explain this to me as if I’m the one being the idiot, because, surely, I should know this.

It’s same with other analytics suites. For instance, if I want to know how many unique visitors (aka users) my site has on a given day, I would look at ‘users’. But if I then want to see how many users each page has, creating a report that looks at users for each page will give me completely wrong and misleading numbers. 

The reason is that, on a page level, users can’t be used (because the metric is session based). Instead, if I want to learn how many users a page has, I shouldn’t be looking at users, but instead look at unique page views. 

I happen to know this because I’m an analytics geek, and from a technical perspective, I can even understand why this is from the perspective of a database query.

But just stop and think about this for a moment. This is wrong in so many ways. If I want to know how many users a page has, I should be to select ‘users’ as my metric. I don’t care that it’s session-based, hit-based, or whatever-based. 

A user is a user. A bounce rate is a bounce rate. A page view is a page view.

The very idea that I can go into my analytic system and create a report that outputs completely wrong data (like in the case with bounce rate above or with users on a page) is wrong.

I don’t care why this is. I don’t care how many excuses or explanations the analytics community can come up with to explain it. It’s wrong!

Pure and simple. 

The analytic providers need to get their act together.

I can spot when something isn’t right with the data because I do data analysis every day. But most people can’t do that. Most people would just ask for the data that they need, and blindly trust it. So what do you think happens when people choose the wrong bounce rate metric, the one with the capital label rather than the one with the lower case label? 

I repeat, this is wrong. This is not a user problem. It is unacceptable for an analytics system to give wrong answers. It’s unacceptable to ask for a metric, and be told the wrong result.

And here, I have highlighted only two examples. I can highlight 100 more, easily. 

One more example. If I look at a client’s analytics, and ask it to tell me how many unique visitors/users they had last week, it might tell me something like this:

Mon: 124,252
Tue: 152,746
Wed: 110,302
Tue: 144,261
Fri: 176,262
Sat: 167,383
Sun: 102,526

But then, at the bottom of this report, it will say that the total is: 997,732 unique visitors for that week

No!!! ... Just no!!!

The entire purpose of a unique visitor is to know how many people you reach. You cannot add them up as a total. That’s wrong, because it doesn’t take into account that some people might come back more than one day. 

The correct number of unique visitors, in this case, is 654,442 unique users for that same week. In other words, the correct number of unique visitors for that week is 34% lower than what the analytics system is reporting in the standard report.

34% Lower!!!

If you were a sales manager for a company, and you started reporting your sales this way, you would be fired. But this is how our analytics systems work today. 

It’s just wrong in so many ways!

And I could go on and on and on. Because there are so many similar examples in almost every single report that you see. 

Analytics is hard. We all know this in the analytics community. But these problems are not what’s hard about them. This is lazy analytics based on totaling or averaging numbers from a table, rather doing real analytics. 

We need to stop this. The analytics community needs a rethink. We are not talking rocket science here. We are talking about the most basic of the basics… and it’s wrong. 

Bounce rates not being reported correctly. Users not being reported as actual users. Unique Visitors not being reported as unique. 

Seriously. This needs to change!
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Joakim Nilsson

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Världsklass! 
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350 people
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Joakim Nilsson

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Awesome event, thanks for having invited me!
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Ready for today's interview with iGaming business. 
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Excited about presenting at +Brandwatch 's next Google Hangout... I've a really nice story on how to uncover insights from large amounts of data. Be there!
 
3 PM BST | 10 AM EDT

Businesses around the world are boosting sales, amplifying brand awareness, and differentiating themselves from competition all through social listening. 

While virtually all organizations are adapting in some manner to the new possibilities and opportunities presented by social business, making the most of social listening platforms has commonly been cited as a challenge.

In this 1-hour hangout, our Brandwatch super users and influencers, Jillian Ney (UK’s first Dr of social media), Joakim Nilsson (founder and Managing Director at SCRM Cloud), Marshall Sponder (CEO at WebMetricsGuru) and Ed Bass (Social Media & Content Consultant at More Light) will share their most thought-provoking stories and detailed Brandwatch setups, aiming to teach you how to master social listening. 

Their snappy presentations will cover a variety of industries and use cases on:

1) Tracking events and trends on social in real-time
2) Using Brandwatch to chart influencer demographics and interests
3) How brands can improve their product line with social insights
4) Finding trending topics of conversation relevant to your business

Feel free to join the conversation on Twitter using the hashtag #BWhangout
This Hangout On Air is hosted by Brandwatch. The live video broadcast will begin soon.
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Last chance baby... McCarran airport Vegas.
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Touch down in Malta...
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People
Have him in circles
350 people
Maria Orlanda Furlanetto's profile photo
Nick Garner's profile photo
Ted Smith's profile photo
Dan Vikman's profile photo
Magnus Hansson's profile photo
Septiyan Nariyanto's profile photo
op5's profile photo
Hailey Rauser's profile photo
Fredrik Öller's profile photo
Work
Occupation
Social CRM Strategist
Skills
Social CRM, Digital Marketing
Employment
  • SCRM Cloud
    Managing Director, 2012 - present
  • Betclic Everest Group
    Head of Social Media, 2010 - 2012
  • Expekt.com
    Project Manager Online Marketing, 2005 - 2010
  • Unified Inbox
    Head of Product Marketing, 2012 - 2013
Story
Tagline
Joakim Nilsson is an Entrepreneur and Social Media CRM strategist providing brands with solutions for social media monitoring, analytics and engagement.
Introduction

I'm a seasoned digital marketing professional with solid grounding in both operations and strategy and as former Head of Social Media for one of Europe's largest online gaming companies I've hands-on experience in both the development and implementation of cross functional social media programs for an organisation.

In 2013 i founded the SCRM Cloud, a Paris based technology & consultancy agency providing brands with solutions for social media monitoring, analytics and engagement. Today we are working with big name s across industries such as PLM, luxury, beverage, sports, online gaming and brand agencies. 

Having an entrepreneurial mindset and genuine passion for Internet applications I’m spending part of my time with various Internet start-ups as small seed investor.

Basic Information
Gender
Male
Joakim Nilsson's +1's are the things they like, agree with, or want to recommend.
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Was very well taken care of during my stay at Mater Dei, superb hospital and very good staff. Top class!
Public - 3 months ago
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