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Jim Radogna
Attended University of Miami
Lives in San Diego, CA
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Jim Radogna

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Be careful about offering customers compensation for writing an online review...
FTC Settles First Online Review Case
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Jim Radogna

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What are the ramifications and compliance issues for allowing employees to leave negative or offensive notes about customers in your CRM?
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The 2009 lawsuit involved theft protection packages that are no longer being sold.
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2014 was a tough year for automotive dealers in the compliance arena. Regulators, plaintiffs' lawyers, and even their own lender partners closely scrutinized dealer behavior and penalized alleged misdeeds. Looking back on 2014, the following groups had automotive dealers and lenders high on ...
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To bring clarity to social media compliance for car dealers, Jim Radogna, president of Dealer Compliance Consultants, shares his advice in this interview.
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The FTC Strikes Again - What a Surprise!
The Federal Trade Commission
started the year by making a major statement regarding how they feel about
questionable auto dealer advertising practices with their Operation Steer Clear action in January. Just to remind us
that they weren't kidding around, th...
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Automotive Compliance Specialist
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Currently
San Diego, CA
Previously
Queens Village, NY - Miami, FL
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Automotive Compliance Specialist
Introduction
Jim Radogna is an automotive compliance specialist and the Director of Compliance at the College of Automotive Management and it's parent company, The Lloyd Andersen Group of Companies, Inc. (LAGC). Before joining LAGC, Jim founded Dealer Compliance Consultants, Inc., a national automotive compliance resources and training firm. He developed a strong background in dealership operations, having spent over 15 years in dealership management. His experience includes working in diversified roles including sales manager, F&I director, general manager, and training director. In addition, he served as compliance officer for a large auto group, where he developed and integrated a comprehensive compliance program. Being well-versed in all aspects of dealership operations, Jim has used his knowledge and industry experience to develop unique, no-nonsense compliance and reputation management solutions for automobile dealerships of all sizes. These programs are designed to not only protect dealerships from liability, but also greatly enhance the company’s reputation, increase profitability through consistent processes, and increase customer satisfaction and retention.

Jim is a sought-after speaker and frequent contributor to several automotive industry publications including Dealer Magazine, Automotive News, WardsAuto, Auto Dealer Monthly, DrivingSales Dealership Innovation Guide, AutoSuccess, CBT News Magazine, and F&I Magazine. In addition, he has participated in Automotive News and DealerOn webinars and is featured in instructional videos for DrivingSales University.
Education
  • University of Miami
    1981
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I've rented cars at this location a number of times. Always great service, reasonable prices, and a super-friendly staff.
Public - a year ago
reviewed a year ago
I've been taking my cars there for years. Very friendly, efficient and clean. They make the inconvenience of having to smog your vehicles bearable.
Public - a year ago
reviewed a year ago
4 reviews
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I recently completed the online training from the College of Automotive Management and all I can say is WOW! I've been in the car business for over 20 years as a salesman, finance manager, sales manager, even GM so I thought I knew just about everything there was to know about the biz. I decided to take the courses at the college because I've always heard good things about their program and I believe you should never stop learning. Well, they far exceeded my expectations and I'm utterly amazed at how much I learned about doing business the right way and maximizing my income. Maybe you can teach an old dog new tricks? If you're in the car business, or thinking about getting into it, I highly recommend you check out the college. They can show you how to be the best-of-the-best and make a ton of money! I wish I did this 20 years ago, maybe I'd be retired now ;-)
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Public - a year ago
reviewed a year ago