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Jihosoft

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@ typhanie grebaus, what's your device model? Have you rooted your phone before? To access your phone, plz make sure the phone is rooted, and try it again. So that you can recover the files from android phone memory.

Jihosoft

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@OleY ko, Hi, which phone model are you using? have you rooted your phone? This program enables recover data from android phone's internal memory if the phone is rooted. You can root your device and try it again. For quick response and future help, please contact our support support@jihosoft.com
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Jihosoft provides professional data recovery programs.
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Jihosoft is committed to providing professional risk-free software including data recovery software, multimedia tools, PDF tools etc.