I went to Krave once a long time ago and had a very pleasurable experience, so I decided to go back on a date with my girlfriend. Turns out they are not running the place the same way they used to. When we arrived we were told it would be a 45 minute wait, unless we wanted to sit outside. (It was currently 65 degrees). She told us they had heaters out there, so we thought that would be fine and agreed. At this point I thought it was odd that it was a "45 minute wait", yet there was no-one waiting in front of us. Not a single person was standing or waiting anywhere in the front or outside. Everyone was sitting at a table or at the bar. How could it possibly be a 45 minute wait if all you need is a single table to leave in order to sit us? As she walked us back she stopped to tell the bartender that she was seating us outside. I watched him acknowledge her and nod. Then as we continued to the back we walked past at least three empty tables and numerous (6+) empty seats at the bar. It was just two of us so it seemed odd she wouldn't have offered any of those seats to us. Then when we got outside there were no heaters set up, but the hostess assured us they would come set them up for us soon. The heaters were actually all locked away in a corner on a steel anti-theft rope so the only way to pull them out was with a key. So we sat down at the table and started looking over the menu. We waited about 15 minutes before the same hostess walked outside with another couple. That other couple's reaction when they walked outside was "There are no heaters on out here..." followed by "I'm going to say no" after the hostess promised to have the heaters turned on. So at this point we had waited 15 minutes with no heat, and the temperature outside was starting to dip a bit lower and the wind was picking up. As the hostess started to walk the other couple back inside she looked at us and asked "Has anyone been out to take your order yet?" To which we both replied "No, and we're still waiting for heaters to be set up as well." So we waited another 10 minutes and we finally got fed up and pulled out our phones and started searching for other options. Clearly even if someone did come out to take care of us the service was obviously not going to be good, at that point someone did come out to take our order, but she was unable to set up the heaters. So we just told her we'd waited long enough and we were going to go some place else. From the time we walked in to the time someone approached us to take our order was nearly 30 minutes, most of that time sitting outside with no heaters. I don't understand why this is so hard. The 45 minute wait seemed very unlikely given that no-one was waiting in front of us. I understand that if a restaurant is understaffed they will sometimes make people wait even if there are tables available, but then why offer to seat us outside in the cold? And if you're going to offer outside seating, why weren't the heaters at least removed from storage so all you'd need to do is turn them on when you seated people outside? And why weren't we offered the numerous places available to sit inside? This is one of the worst cases of "employees just don't care" syndrome I've ever seen.

HomeTeam has some shady billing practices, so beware. I paid $400 for a year of service (in advance). They told me that included quarterly visits and that if I saw any insects I could call for complimentary visits in-between the regular scheduled ones. It was all included for the $400/year. Well they lied. When I called to take advantage of one of my in-between visits, they gladly sent someone out to my home. However a month later I get a bill in the mail for $108.25. I tried to call them but their "billing" department is only open Monday-Friday 8-5pm which happens to be when I, like most people, are at work and can't always make personal phone calls. No email nor any other contact method is provided on the bill. Then it gets worse, they send me another bill saying they are terminating my service and sending my account to collections. So not only did they take $400 of my money *up front* and then decide to charge me on top of that, now they are keeping my $400 and refusing to do the job I paid them for because I didn't pay the additional $100 that: 1.) Nobody told me I would be charged. and 2.) I never authorized or agreed to be charged. Bottom line, stay away from these guys unless you enjoy dealing with unauthorized charges and being sent to collections for not paying something that you were never told about nor agreed to.

I have purchased two travel trailers from RV Outlet Mall. One pre-owned and one brand new. Their sales department, while not spectacular, is not bad. Their service department however, is abysmal. On both trailers I purchased, I opted to let them install my weight distributing/sway control hitch. Both times they installed it incorrectly and I had to completely remove it and drill new holes in the frame to mount it correctly. Thinking these were just flukes and since this is the closest RV dealer to my home, I continued to go back for more. Most recently I asked them to check out my 2011 Keystone travel trailer (That I purchased brand new from them) before I headed out on a 3500 mile trip to Wyoming/Montana and back. They *only* recommended repacking the wheel bearings and I'd also asked them to rotate the tires repair a couple things on the inside of the unit, as well as give me an estimate on installing an inverter. They repacked the wheel bearings. They "forgot" to rotate the tires so they had to go back and do that. They only fixed two of the three pieces of trim I'd asked them to repair. (Even though they charged me for all three) They eventually gave me my estimate to install the inverter, AFTER they had it for a week and after I was already there to pick it up... So as per my typical experience with RV Outlet Mall, they did the absolute bare minimum. On the inverter installation estimate: It took them a week to get back to me on the inverter install, so by the time I had my estimate I was already picking up the unit because they'd already had it for a week and I needed it back. They told me I'd have the estimate by Friday. On Friday I called and they told me the only person who could do estimates was Bubba, and he was out that day and would call me first thing Monday. He never called me on Monday. Instead he waited until I arrived Monday afternoon to pick up the unit before giving me the estimate (At which point it was too late). Here's the kicker: They wanted $1,200 to install the inverter. I'd already purchased the inverter and all the required parts, so this was labor only. I did it myself and it took me three hours to install. I cannot fathom why they'd need $1,200 for something so simple. I had asked them to look at the unit and recommend repairs or service before leaving on a very long 10 day trip. The only thing they recommended was a wheel bearing re-pack. Turns out I had a bubble forming on my roof, which ballooned on the first day of my trip (I left four days after picking up the unit from them). When I called them to inquire about how this was missed when they had it they said they didn't even bother looking at the roof even though I had specifically asked them to inspect the unit for any issues that might arise. When I asked why I was told "Because it wasn't on the work order."... So basically it wasn't on the work order because they didn't bother looking at the unit and telling me a repair was needed, so why would it be on the work order? I asked them to inspect the unit, if they had done so as I asked and they would have noted a bubble forming on the roof, then repairing the roof WOULD have been on the work order. I have been using them for over 5 years. This is the second travel trailer I have purchased from them and their service department has never been friendly or helpful. They do the bare minimum not to be outright rude, but they come as close to that line as they can and get away with it. I've continued to use them up to this point because they are one of two authorized Keystone service centers in the north Austin area and they are the closest to me. However after my last experience, I called them to see if they would take care of me and they flat out told me if I wasn't happy with their work to "Find another RV dealer". Talk about customer service... I will never own another Keystone RV and I will never do business with RV Outlet Mall again.

I paid $55.50 for a ticket to a New Years Eve party here. They did nothing that was above and beyond any other New Years party. They advertised: HORS D'OEUVRES, CHAMPAGNE TOAST AT MIDNIGHT, PARTY FAVORS, 5,000 BALLOON DROP AT MIDNIGHT, HUNDREDS OF GIVEAWAYS FROM OUR SPONSORS AND PARTNERS. None of which actually happened. They also had some of the worst wait staff I've ever seen. I only managed to get two drinks the entire night and waited at the bar for over an hour just to close my tab. In fact I was waiting at the bar when the clock struck midnight (Which we didn't know because there wasn't even so much as a countdown going on). I had gotten in line before 11pm and did not expect to still be standing there waiting to a bartender to acknowledge my existence after midnight. So I spent my New Years waiting in line at a overly crowded bar and I paid $55.50 for the privilege. If you see any events at the Belmont I wouldn't waste my money or time.