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Jeofrey Bean
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Customer experience expert, Author of the books Customer Experience Rules! and and best-selling customer experience book The Customer Experience Revolution, Keynote Speaker, Training Workshops & Seminars
Customer experience expert, Author of the books Customer Experience Rules! and and best-selling customer experience book The Customer Experience Revolution, Keynote Speaker, Training Workshops & Seminars

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Thank you SOCAP International for a great conference! It was a pleasure as customer experience speaker at the Hotel del Coronado - an example of customer care done well! http://www.delmarresearch.com/ http://tinyurl.com/y7zo58d4

jbean@delmarresearch.com
http://www.delmarresearch.com/
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10/29/17
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Customer Experience Conference - Customer Service Conference

Join me and Michele Crocker speaking about Customer Experience Winners, Losers and Must-Have Metrics at 2pm Oct 24 in San Diego at the 2017 Annual Conference of the Society of Customer Affairs Professionals (SOCAP) “Moving at the Speed of Innovation!”
https://www.socap.org/events-education/featured-events/2017-annual-conference

http://www.delmarresearch.com/customer-experience-conference-socap-national-moving-at-the-speed-of-innovation-san-diego-oct-22-25/
jbean@delmarresearch.com
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The Customer Experience Course at UC San Diego Extension
https://tinyurl.com/y9ur3nle
Learn to diagnose & make essential fix – improve - innovate CX decisions for interactions in your customer experience + leave with tools and ideas that can be applied right away sign up for The Customer Experience Course at UC San Diego Extension Oct 12 – Dec 14. https://tinyurl.com/y9ur3nle

jbean@delmarresearch.com
http://www.delmarresearch.com/
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Customer experience measurement

It’s Time to Innovate Your Customer Experience Metrics - Measure what matters to your customers #custserv #custexp #customeerexperience http://tinyurl.com/y9vrlglz

jbean@delmarresearch.com
http://www.delmarresearch.com/
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Customer experience measurement

It’s Time to Innovate Your Customer Experience Metrics - Measure what matters to your customers #custserv #custexp #customeerexperience http://tinyurl.com/y9vrlglz

jbean@delmarresearch.com
http://www.delmarresearch.com/
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Leadership Conferences 2017 http://www.ila-net.org/Conferences/2017/
Leadership in Turbulent Times Global Conference – Oct 12-15 2017 Brussels Belgium – International Leadership Association (ILA)

Turbulence has emerged as the new normal. Leadership in Turbulent Times will consider what turbulence means, and what it demands for effectively leading in a humane world of resilient communities and thriving organizations. Gather with your colleagues in Brussels this October as we challenge existing assumptions and propose new ones. Let’s marshal our individual and collective intelligence and advance the world’s understanding and practices of leading in turbulence.

The world needs more effective leadership and ILA’s mission of promoting a deeper understanding of leadership knowledge and practice for the greater good aims to make a difference.

Join more than 1,200 leadership coaches and consultants, educators and students, scholars and researchers, and public leaders and executives as we learn, share, and experience more integrated leadership thinking, practices, and solutions that can positively impact our complex global and local environments.

Attend the conference and share, discuss and learn about more effective leadership in turbulent times. http://www.ila-net.org/Conferences/2017/

jbean@delmarresearch.com
http://www.delmarresearch.com/
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Customer Experience Course CX Training at UC San Diego

9 meetings, 3 credits 10/12 – 12/14 Register @ UC San Diego https://tinyurl.com/y9ur3nle

The Customer Experience course at UC San Diego - Businesses that provide extraordinary customer experiences are better, different and more profitable. Learn from CX experts & best practices of Apple, Amazon, USAA, Intuit and newer start-ups like Square and Airbnb.
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Develop online concierge services to deliver extraordinary customer experience and customer service Article https://tinyurl.com/yc3wbqsf Customer Experience Books on Amazon http://tinyurl.com/y8jzfx5u

jbean@delmarresearch.com
http://www.delmarresearch.com/
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Customer Experience Innovation - Recruit X-Men & X-Women to innovate next generation CX for your customers #CEO #CXO #CMO
Article- http://tinyurl.com/y9fbgzz8 Book- https://tinyurl.com/zxwv59c
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Integrated marketing campaign workshop integrated marketing communications seminar San Diego American Marketing Association

Mark your calendars June 14 & 15 for this high-value, roll-up-your-sleeves Integrated Campaign Planning Workshop.
Find out more at http://sdama.org/events/integrated-campaign-planning/

Attendees will take a deep-dive into each of the steps involved in building a strong and effective Integrated Marketing Communications campaign, critical in your omnichannel marketing strategy.

Understanding the importance of an integrative campaign and the value of multi-channel and multi-device considerations.

· Effective target marketing with the use of personas as a best practice.

· Messaging considerations through different stages of the buying cycle and ways to effectively utilize content

· Ways to determine campaign success and when to adjust tactics.

· The combination of experts to kick off each topic coupled with group exercises.

jbean@delmarresearch.com
http://www.delmarresearch.com/newsandevents/
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