Here is how it went down. This AM I was absolutely DONE with the super hyper noisy side panel. It vibrates and wiggles and is SO loud. So I took it off. It's the panel with the pretty plexiglas so you can see inside your beautiful machine. Don't get it. It's LOUD.
Upon removing it I suddenly notice three exhaust fans down below. They aren't moving at all. That's not right, I think. So I call tech support.
Through opening even more of my system (was easy) they ask me to spy out the wee power panel for the fans. I find it. They ask me how many plugs I see. I say three. "Should be four" he says. Three for the fans. One for power. Oh god, I think, it's just not plugged in!
After reaching my arm inside and behind the fans, I find the power cord twined up into a circle, tucked away. This immediately led me to believe that it had never been plugged in the first place. But since I had found it, I blithely plugged it in since that what the tech asked me to do and sure enough, they begin to spin!
Well we congratulated ourselves for a job well done and I hang up. Big. Big mistake. Within 5 minutes my computer blue screens and shuts down.
It would not turn back on. I waited a minute or two and see a quick flicker of a message before it shuts down again. "CPU overheat failure"
Yeah. Really. So whatever plugging in the power to the fans did it broke the whole fan system.
I noticed a couple things. The outtake pipes from the coolant system for the CPU plug right down into the three fans down there. Once I noticed that all kinds of red flags started flying.
Then whilst on the phone with another tech, he admits to me that the picture I sent of the coolant reservoir looks totally wrong and it shouldn't look like that.
I tell him it's looked like that since I unboxed it as a Christmas present last year.
He seems rather perplexed.
I mention the problems I've had earlier in the year with the very same coolant system. He seems vague at this point.
So basically what has happened to me is that we paid a premium price for a premium machine only to get roughshod work that took almost just long enough to go bad after warranty but didn't.
So now I'm forced (and I really am forced since no one anywhere deals with these high end systems let alone have the parts for it) to send this back to them and wait weeks. They were going to force me to pay both shipping AND for a crate to ship it in. But they "allowed" that since I've had such long term issues that they could send a crate "free of charge". Oh gee. How generous. I feel like such a treasured customer.
I am not even remotely happy or satisfied.
I understand this is the best option I'm forced to accept for the mere fact that coolant systems are thin on the ground. But I don't have to like it. Especially when I WOULD HAVE NEVER HAD TO DEAL WITH THIS IN THE FIRST PLACE HAD THEY SENT A WORKING MACHINE.