Has this ever happened to you?
A recent nightmare situation caused me to end a long term relationship with my hosting service.
Like many break ups, better communication and an earlier response time may have saved us.
But they chose to go old school.
Long wait times, calls to an ever rotating support team, the failure to solve a problem they know about.
Long story short, my site was hacked.
It happened either three times in a month or they didn’t clean it up the first time…who knows. What I do know is I’ve lost hours on the phone trying to resolve the issue of the malware and an apparent related issue of email undeliverabilty.
Hundreds of dollars and three trusted tech sources later and my site is back up and moved to a new host.
A Fictional Case Studyhttp://jenphillipsapril.com/how-marketing-automation-can-improve-your-customer-service/