Response from the owner - 2 months ago
Randall, we apologize for the inconvenience of driving from Chicago to Kentucky for a car that was not to your standards. Honesty is a fundamental virtue that we take very seriously in our conduct of business. If you have time, please call our GM, Steve Al Jabiri, at (502) 695-6100. Again, we apologize and we hope we can help resolve the issue soon.