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Neil Huffman Honda of Frankfort
Honda Dealer
Today 9AM–7PM
53 followers|577,828 views
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Congratulations, Alexis Holland! Neil Huffman Honda of Frankfort December Service Advisor of the Month! #honda #huffmanhasit
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2017 just started but #Honda is already ahead of the curve. Check out the 2018 #Odyssey here! http://ow.ly/VJbv307PA0s #huffmanhasit
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Our sales department is open on Sunday, January 1, from 12-5pm! Happy New Year!
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Happy holidays to all! Service & parts departments closed Christmas Eve; all departments closed Christmas Day.
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The Happy Honda Days Sales Event is going on now through January 2nd! Come to Neil Huffman Honda of Frankfort today! http://ow.ly/d58g306GmVd
Neil Huffman Honda of Frankfort is your premier Honda dealership near Frankfort & Lexington, KY and test drive one of our new or used vehicles today!
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Congratulations, Jesse Smoot! Neil Huffman Honda of Frankfort December Sales Consultant of the Month! #honda #huffmanhasit
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Congratulations to #Honda for the # 2017 #Ridgeline winning North American Truck of the year! #NATOTY #huffmanhasit
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End the year with a new Honda during the Happy Honda Days Sales Event! http://www.neilhuffmanhondafrankfort.com/
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Happy holidays from Neil Huffman! Service & parts departments closed Christmas Eve; all departments closed Christmas Day.
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The Happy Honda Days Sales Event is going on now at Neil Huffman Honda of Frankfort! http://www.neilhuffmanhondafrankfort.com/
Neil Huffman Honda of Frankfort is your premier Honda dealership near Frankfort & Lexington, KY and test drive one of our new or used vehicles today!
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Congratulations, Alexis Holland! Neil Huffman Honda of Frankfort November Service Advisor of the Month! #honda
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Contact Information
Map of the business location
1440 Versailles Rd Frankfort, KY 40601
1440 Versailles RoadUSKentuckyFrankfort40601
Honda Dealer, Auto Body Shop
Honda Dealer
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Auto Parts Store
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Today 9AM–7PM
Monday 9AM–7PMTuesday 9AM–7PMWednesday 9AM–7PMThursday 9AM–7PMFriday 9AM–7PMSaturday 9AM–6PMSunday Closed
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Review Summary
4.5
70 reviews
5 star
58 reviews
4 star
2 reviews
3 star
2 reviews
2 star
2 reviews
1 star
6 reviews
"Great experience, excellent service, excellent price!"
"Steve Al-Jabiri, the general manager, addressed all of my concerns very quickly."
"I felt valued as a new customer and happy to be able to remain a local customer"
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Harold Moore's profile photo
Harold Moore
a month ago
I actually enjoyed the trade experience, no high pressure from the sales associates. I felt that I got a good offer on my trade-in vehicle. I highly recommend Neil Huffman if you are looking for a Honda.
Response from the owner - a month ago
Hi Harold! Thanks for the review!
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Bryan Bailey
3 months ago
Steve and his team at Neil Huffman will do anything to make their customers happy walking out the door. Initially the price wasn't right with me but with a little communication and understanding they made the price right and I am ecstatic about our new purchase. Thank you for providing an excellent service to the people of Kentucky.
Response from the owner - 3 months ago
Hi Bryan! Thank you for the review! Have a great day!
Victoria LeBlanc's profile photo
Victoria LeBlanc
3 months ago
I had a great experience purchasing my car here. The sales person was incredible and the terms of my loan were explained wonderfully. However, after my car was purchased, I ran into a couple of hiccups and had the worst customer service I have ever encountered. I purchased my car on a Saturday, and my insurance agent was not open again until Monday, but I had to be at work before the agency opened and was going to switch everything over when I got off Monday afternoon. While I was at work, I received 15 phone calls and 4 voicemails on my cell phone in a ten minute time span from the dealership. They then called my work phone number, which I had not provided to them, and demanded to speak with me. I work in a customer facing environment and am really unable to take personal calls at work. After everything, I tried to call several times to speak with a general manager and express my concerns, only to be put through to voicemail. He has not returned my calls. I just am disappointed in the overall experience.
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Erick Del Toro's profile photo
Erick Del Toro
5 months ago
Many years have I been purchasing new vehicles and never cared for the purchasing process. Steve and Trey made it one of the most enjoyable and easiest ways to do this. Thank you!
Response from the owner - 5 months ago
Hi Erick! Thank you for the feedback -- we sincerely appreciate it! Glad to hear that your experience with our staff was enjoyable! Stop by and see us again soon!
Anne Rogers's profile photo
Anne Rogers
3 months ago
As a former Sam Swope customer, I simply cannot say enough good things about Neil Huffman Honda of Frankfort! I am especially grateful for their amazing Service Department. I would like to thank Alexis Holland (Service Advisor), and Carl Birkhead (Lead Technician), for the awesome team work on my recent car repairs. Carl is literally a real life walking, talking "GOOGLE" of Honda!! His knowledge and expertise of Honda's immediately put my mind at ease. Alexis was also very knowledgeable, prompt, efficient and customer service oriented, as well. It was such a relief knowing my car was being serviced by the 'best of the best' or as I like to call them "The Dynamic Duo" of Honda Service!! I highly recommend Neil Huffman Honda of Frankfort Service Department and genuinely appreciate the rare, honest, straight forward and truly exceptional customer service they offer. I could not possibly ask for more (in any way), and cannot believe I no longer have to dread taking my car in for service...but surprisingly, for the first time EVER...can actually look forward to it!! Simply. Amazing.
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Response from the owner - 3 months ago
Hi Anne! Thank you so much for the review of our service department! We appreciate you choosing us -- and we agree, Alexis and Carl are awesome! Drive safely!
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James Buck
2 months ago
Scott McHugh is a great salesman. Worked very hard to get the Truck I wanted. I will definitely go back and I would recommend the dealership. The Sales Manager and Finance Manger were all good people.
Response from the owner - 2 months ago
Hi James! Thank you for the review on our store! We are so happy you found the truck for you, and we hope you have a great week! Happy Halloween!!
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Randall Rockaitis
2 months ago
I drove to the dealer from Chicago after numerous phone calls to the sales lady I was dealing with to purchase a used 2009 Pontiac G6 convertible . I was being extra picky due to the long drive. The sales lady assured me there were no scratches or dents. She advised the two small touch ups were so small she could not photograph them. I was advised it was as close to new that a 2009 could be. On my arrival I found scratches on the rims and body and also three dents in the car. One door handle was painted the other was not and the front bumper emblem was cracked and missing the decorative center. The car was also missing the antenna so the radio would not work. To me this is not close to new. The original sales lady was off and the two other sales ladies were very nice but unaware of my conversations with the first person I had been dealing with all week on the phone. They claimed the damage must have occurred after our phone conversations and would not reduce the price but would adjust the price on an extended bumper to bumber warranty for me. I agreed and returned my one way car rental to enterprise that was closing shorty. Upon returning to the dealer I was advised the warranty they quoted was not bumper to bumper and that one was over $1000 more. They now would not reduce the price on the car or change the price on the warranty. My options were to spend more money on a hotel room and another rental car or buy the car and fix the damage . They did find an antenna so the radio worked but it was not the right one for the car. I asked if they had a paintless dent removal service which they advised they did but they wouldn't be in until next week. They would not even reduce the price $100 to cover the paintless dent removeal by me. To fix /replace and paint the broken or damaged parts will be probably $500 out of pocket for me. I purchased the car but was very disapointed in the lack of honesty in describing the car. Ok so I tried to call the GM Steve 5 different times over a week and a half and left messages 5 seperate times. He has yet to call me back. His voice mail is also full . Why would you post to call him if he never returns calls? Also durring this mess I have not been able to register my car in Illinois because according to your office the paperwork was sent back to you. I got hold of the lady who does the titles at the Louisville store who stated she would fed ex it to Illinois so I could get my plates before the temp expired. Well instead of sending it to the Secretary of State here she sent it to me with a list of what to do. You charged me a $499 document fee and have done nothing but mail me the paperwork and let me file it myself.What did I pay $499 for? She also left a note to call if I have questions. I have a lot. I've called her several times she also will not return my calls. Now I have to drive 40 minutes from my house , because there are only certain offices that will do this , and do it all myself. So Mr Neil Huffman if you or anyone that might care about the people that spend money at your store may read this. Im now out $500 in repairs to the car I bought that was not as it was advertised and out another $499 for a fee you charged me for nothing and am still trying to get my plates switched over. Please dont post another Im sorry message . Have somone that can do something for me call me or just send me a check for the $499 and another $200 for the dent removal . 06/09/16 Update. THANK YOU DUSTIN! After two months Dustin fixed the majority of my issues in less than an hour. I wish he was there when I purchased my car , Im sure this could have all been avoided . Whoever is in charge of customer relations should take note of how Dustin deals with problems he is an asset to the company. Thanks again Dustin. 11/20/16 Another update. My Pontiac has been in the shop 5 times in 7 months. It needed front end work, a new transmission, new exaust, drivers seat frame broke, one head light shorts out and the alarm fobs stopped working. Dont believe it when they say the cars are inspected.
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Response from the owner - 8 months ago
Randall, we apologize for the inconvenience of driving from Chicago to Kentucky for a car that was not to your standards. Honesty is a fundamental virtue that we take very seriously in our conduct of business. If you have time, please call our GM, Steve Al Jabiri, at (502) 695-6100. Again, we apologize and we hope we can help resolve the issue soon.
Derek Williams's profile photo
Derek Williams
6 months ago
my wife and I bought a car from here and 2 days after started getting phone call non stop, and emails non stop kind of getting to the point of leaving the car there so the emails and calls stop don't get me wrong they were nice and very helpful in getting us in the car but the calls are a bit much bugging some one is not a good way of getting a sale or my services done there...... can you please talk with the staff about over calling and emails thanks
Response from the owner - 6 months ago
Hi Derek, we apologize for inconveniencing you! We have taken you off of our email and call list. We hope this helps! Again, sorry about the trouble. Have a great day!