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Jeff Toister
106 followers -
Obsessed with customer service.
Obsessed with customer service.

106 followers
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It's fascinating to see how industry leaders often think so differently than the rest of the pack.
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There's a critical link between agent engagement and empowerment. https://www.newvoicemedia.com/blog/engage-agents-empowerment/
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Referring to customer service as a soft skill does more harm than you might think.
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A few reasons why REI is one of my favorite places to shop.
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Customer service training doesn't need to be difficult or expensive.
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Great conversation about customer service cultures with +Shep Hyken
Shep begins his interview by asking +Jeff Toister, “Why don’t more companies have a customer-focused culture?” Toister claims the challenge is that we simply don’t know how to get there. There is so much information about how to develop a customer-focused culture.
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A step-by-step guide to getting your employees obsessed with service. Check out the post for incredible offers for purchasing the book by this Friday, April 9.
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Just one more week!
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Standardization is an exceptionally important aspect of outstanding service that's often overlooked.
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